Woodpecker Help

Agency panel: Outreach Calendar and Deliverability

Get all manual tasks created on your account with Woodpecker API 2.0

Agency panel: Clients

Get all manual tasks created on your account with Woodpecker API 2.0

Agency panel: First Setup

Get all manual tasks created on your account with Woodpecker API 2.0

Agency panel: roles and permissions

Get all manual tasks created on your account with Woodpecker API 2.0

What happens after a payment failure?

Where can I find the details of my next payment?

The list of active Slots and Add-ons in your account, together with their current pricing, can be found in Settings → Billing → Summary.

Where will I find my invoice?

All your invoices are accessible in Settings → Billing → Payment History.

Why isn't my invoice in English?

Each time you buy our services or prolong your subscription we issue a bilingual invoice. Document is both in Polish and English.

What are mobile slots?

Mobile slots allow you to connect a mobile device to Woodpecker in order to manage your prospects and call-tasks the Woodpecker mobile app.

Billing: Glossary

All the terms connected to our Billing.

How to edit billing data or update payment method?

You can update your billing data at any time, and the changes will take effect with your next invoice.

Billing: FAQ

Here you will find the answers to the most common questions concerning pricing, billing, and payments in Woodpecker.

How to use Templates in Woodpecker?

How to use Call and SMS tasks?

Get all manual tasks created on your account with Woodpecker API 2.0

How to set up workflows in a campaign?

How can I delay my campaign?

How can I set up the snippet fallbacks?

Campaign stopped after upgrading my account

See what to do if your campaign stops after you've upgraded your account.

How to fix the missing snippet issue?

This article shows how you can use Snippet Labels to customize your prospect list.

How to use Snippet Labels

This article shows how you can use Snippet Labels to customize your prospect list.

How to use our custom fields (snippets)?

Custom fields – or snippets, as we call them, give your message a human touch and let you personalize your emails.

How to set up snippet-based condition

Base your condition on our custom fields and boost your deliverability by creating more custom emails.

Adding tracked links in Woodpecker

Adding links in Woodpecker is pretty easy. When it comes to the tracked links, however, there are some useful rules to follow.

How to set up the delay between follow-ups?

For each of the follow-ups, set the number of hours or days to wait before sending. This relates to the time the previous email was sent.

Campaign error: IMAP authentication failed

Woodpecker couldn't authenticate your IMAP server, thus checking your incoming replies has been paused.

What does the tab "To Check" mean?

This tab informs you that we paused sending emails to some of your prospects.

How can I change the font type, size and color in my email?

In Woodpecker, you can decide on the way your text looks. Change the font type and the size while editing a campaign.

How to add Manual Task to campaign?

Manual Tasks allow you to add certain actions to your campaign to improve your workflow and your prospects management in Woodpecker.

How to include an image in my email?

In Woodpecker there are two options for including an image – you can add the picture to your copy in the campaign or to your signature.

How to set up an open-based condition

Set up campaigns with an open-based condition and send more personalized messages to those who opened your message.

Error while sending a campaign

Campaign errors are here to alarm you every time something’s not right with your email account and campaigns are not being sent.

Emails will not send due to curly brackets

Sometimes after hitting the RUN or RESUME button, you will get an error message about curly brackets.

How to use Folders to manage campaigns

Folders have been created to help you manage your existing and future campaigns.

My campaign stops sending emails for a few days, why?

Sometimes you might experience a situation when the follow-ups are not being sent, even though you would expect them to.

What is a condition?

A condition defines the action your prospect takes, which triggers the next email from your sequence to be sent.

Campaign statuses in Woodpecker App

While browsing Woodpecker App, you saw one of the statuses of our campaigns, such as Running, Completed, Paused, Stopped, Draft, or Edited.

How to use LinkedIn Tasks?

LinkedIn Tasks are our new kind of Manual Tasks which you can use to create a multichannel sequence within your campaign.

How to set up a click-based condition

Set up campaigns with a click-based condition and send more personalized messages to those who clicked on a link in your email.

How to schedule emails using your prospect's timezone

Select the option 'Use prospect's timezone if available' in campaign, and Woodpecker will schedule your emails in your prospects' timezones.

Video - Can I add it to my campaign?

The proper video cannot be added to the email copy in Woodpecker. If you need to include a video, it has to be converted to GIF first.

How conditions work?

If-campaigns — campaigns with conditions — give you more freedom to create follow-up sequences determined by a chosen criterion.

Is my campaign actually running?

Sometimes you set a campaign and Woodpecker shows it as “running”, but there seems to be something wrong.

How to use Call-Tasks?

Call-Tasks are our new kind of Manual Tasks which you can use to create a multichannel sequence within your campaign.

What happens if I forget to do my task?

Once your campaign will reach a step with certain tasks you can either mark it as ‘done’ or ‘ignored’ in a set time period

How to set up Custom Tracking Domains

Emails sent through Woodpecker from your mailbox will use your own domain for tracking unsubscribes, email opens and/or link clicks.

How to set up task-based condition

Set up a campaign with a task-based condition and send even more personalized messages to those prospects, for whom you’ve completed a task.

How to carry out an A/B test?

Test different elements of your email, measure their performance, create your future email campaigns based on what's working and what’s not.

My campaign is running, but emails are not being sent

You've noticed your campaign is running but it hasn't sent any messages? See how to fix it.

Campaign is marked as completed too early

Woodpecker campaigns are displayed as Completed if there are no more emails in the sending queue.

A/B Testing: FAQ

Why should you test your campaign, how to quickly check if the campaign was A/B tested, how to turn off the sending email version.

How to customize step in preview?

Step customization allows you to tailor your message from the preview level.

How to use custom tracking links for prospects

You need two ingredients for that: a prospect database containing the custom links, and correctly edited email copy that uses them.

How to add attachments to my emails?

TL;DR There's no possibility to add attachments to your campaign but there's a workaround to this by adding URL to your campaign.

How to set delivery time and timezone

Once you composed your cold email campaign, you can set the Delivery time for all emails.

Sending follow-ups as a separate message

Persistence and patience are an important part of cold emailing. That's why you should add follow-ups to your first opening message.

Where do I get the URL for my image from?

To generate the URL (a static link to your image) you need to upload it to a hosting service.

How to use the email editor?

Have you ever wondered how to change a font in your email copy or underline the most important info? Here on how to use our email editor.

Why we do not recommend link tracking

Link tracking is great for knowing who clicked the link in your emails. However, it might negatively affect the deliverability

Is there a way to add a PDF to a campaign?

To do so, first, upload your file to the cloud storage and then add a link (URL) to a campaign in Woodpecker.

How to use Woodpecker mobile app?

Resolve your call-tasks directly from phone using our mobile app by simply calling your prospects, thanks to our Woodpecker Mobile App.

Guide to tracking open rates in Woodpecker

Opened email tracking is a function that lets you know if the email you have sent to the recipient was opened, or not.

How to check if my campaign is sending emails - sent stats

Sometimes the campaign is running but you’re not sure if the emails are being sent because the stats haven't been updated.

How do warm-up slots work?

Make the most out of warm-up slots by adding email addresses you're using right now - or the ones you're not.

Why did my Warm-up stop?

Sometimes, your warm-up or recovery process could be stopped, and there are various reasons for this happening. Learn how to restart it.

How can I receive replies to a different email address?

Take a quick look at what information hide in the General settings.

How to connect a custom email account to Woodpecker

If you're connecting a custom email account this guide will take you through the advanced setup process.

How to connect GoDaddy email to Woodpecker

If you have a mailbox set up on GoDaddy.com this guide will take you through the setup process.

How to connect DreamHost to Woodpecker

If you have a mailbox set up on DreamHost this guide will take you through the setup process.

How to change From Name (Office 365)

As an Office 365 user, learn how to modify the "From Name" in Outlook, and have it properly updated in Woodpecker afterwards.

How to connect Privateemail.com to Woodpecker

If you have a mailbox set up on privateemail.com, this guide will take you through the setup process.

Sending limits of various Email Service Providers

Learn how many emails you can send using Woodpecker.

How to connect Gmail / GSuite to Woodpecker?

This guide will take you through the process of connecting your Google account to Woodpecker.

Setting an alias

Sometimes you might want to send emails from an alias. Alias is an alternate address that points to your primary email address.

Conditional Email Configuration

Conditional Email Configuration means that Woodpecker can send emails from your mailbox, but will fail to fetch the responses you get.

How to connect OVH email to Woodpecker

If you have a mailbox set up on OVH.com, this article will guide you through the setup process.

How to connect Zoho to Woodpecker

If you're using Zoho as your email provider this guide will walk you through the process of connecting your mailbox to Woodpecker.

How to connect a mailbox using Amazon SES to Woodpecker

How to connect Microsoft Exchange email account to Woodpecker

Do you have an email account on Microsoft Exchange? See how to connect your mailbox to Woodpecker.

Woodpecker wants to access your Google Account

By allowing this access you only let the App check, send and manage your email. That's all. All your data is kept safe.

I can't connect my mailbox

When connecting your mailbox to Woodpecker you may face various connection issues.

How to connect Mailgun to Woodpecker

Mailgun and Woodpecker: Step-by-Step setup

How can you safely reconnect an Email Account

Your Email Account in Woodpecker got disconnected? See how to safely reconnect it.

Testing your email connection – emails sent from Woodpecker

Those are the internal email addresses that we use to test if everything works properly on your Woodpecker account.

How to connect Microsoft Office 365 email account to Woodpecker?

This guide will take you through the process of connecting your Microsoft Office 365 account to Woodpecker.

Email Account: Advanced setup

If you're connecting a custom email account or setting up a different SMTP for sending, this guide will take you through the advanced setup.

Configuring an alias on Google Apps account

Having trouble with configuring an alias on your Google Apps account? Check our guide to see how to do it.

How to connect Sendgrid to Woodpecker

Before you start using Sendgrid to send your emails, it’s crucial to have a properly prepared domain.

How to connect IONOS to Woodpecker

If you have a mailbox set up on IONOS this guide will take you through the setup process.

How does Bounce Shield works?

What are Woodpecker Experts?

See how you can connect with Woodpecker Experts and what they can help you with.

How to check if my email is considered SPAM?

Take a quick look at how to test the "spamminess" of your emails.

How to use Woodpecker Warm‑up & Recovery?

See how to use Woodpecker Warm-up & Recovery so you don't have to spend days warming up your email accounts and domain by hand.

Woodpecker Agency: Quickstart Guide

There are only few steps to take to ensure that your Agency account is properly configured and to get the most out of its features.

What's new?

Here we share the latest product updates with you.

How to regain a good domain reputation?

A sudden decrease in open and reply rates can be a sign that your emails land in SPAM. Learn how to conduct a domain recovery process.

Quickstart Vol. 2: How to use cold email stats

This guide takes you through campaign management and the use of statistics in Woodpecker.

What is SPF?

Sender Policy Framework is a security mechanism that informs your prospects that message you sent is safe and you're a trustworthy sender.

How to warm up a domain

Preparing your domain for email outreach is important. Don't skip it if you want to ensure your campaigns land in your prospects' inboxes.

Quickstart Vol. 1: How to set up a cold email campaign

How to lower my bounce rate?

Bounce rate is one of Woodpecker’s stats which indicates how many emails couldn’t be delivered to your prospects.

How Woodpecker sends emails

That's an important question because your success depends on the way your cold emails appear in the main folder of your addressee's inbox.

What is DKIM?

DomainKeys Identified Mail is a way to authenticate and protect your domain. DKIM helps to safely deliver your messages to your prospects.

What is domain age?

Domain Age plays an important role in email deliverability. Learn how to check the age of your domain and how it affects your sending.

How to join Woodpecker Partner Program

Woodpecker Partner Program is based on a simple referral system. We will share with you 20% of each monthly payment from your clients.

What is a Domain Check-up?

Deliverability report helps you understand if your domain settings allow you to send your campaigns safely.

How to warm up an email account

Preparing your email address for the email outreach is as important as warming up domain.

How Woodpecker detects emails

Woodpecker needs around 20 minutes to detect a message and can synchronize only with the main "Inbox" folder of your email address.

Deliverability: Introduction

This article will guide you through the processes which help you avoid spam issues.

OpenAI - Integration

Aircall Integration

[API 2.0] Reports

Generate campaign reports with Woodpecker API 2.0 and enhance your dashboards.

[API 2.0] Manual tasks

Get all manual tasks created on your account with Woodpecker API 2.0

Zoho CRM Integration with Woodpecker

Actions in Pipedrive integration

[API 2.0] Blacklisting domains

How to blacklist domains via Woodpecker API 2.0

[API 2.0] Blacklisting emails and domains for agencies

How to blacklist domains & emails for all companies under your agency with one request

[API 2.0] Fetching prospect replies

How to fetch prospect responses with Woodpecker API 2.0

[API 2.0] Woodpecker API

With this article you'll learn more about our new API version.

[API 2.0] Webhooks

How to manage your webhooks in Woodpecker API

[API 2.0] API reference

A brief information how to use Woodpecker API 2.0

[API 2.0] Authorization

How to get access to Woodpecker API 2.0

Make Quickstart Guide

See how to start using Make with Woodpecker to start syncing your data.

Google Sheets integration with Woodpecker?

Google sheets have been natively integrated with Woodpecker now, which means there is no more need to export and import files.

[API 1.0] Webhooks - Events Notification

In this doc, you will find a detailed description of Woodpecker's Webhooks capabilities.

LeadFuze integration with Woodpecker

Leadfuze is a prospecting tool thanks to which you can automate prospecting and outreach.

[API 1.0] API Agency Management

In this help entry, we will try to clarify REST API’s usage in the management of the Agency Account.

Get Started With Zapier

To use Woodpecker - Zapier integration, you obviously need an account both on Woodpecker.co and Zapier.

[API 1.0] Authorization

How to get access to Woodpecker API.

Generating API Key

API Key will allow you to integrate Woodpecker with other tools.

Hubspot integration with Woodpecker?

Hubspot is great tool for inbound marketing, sales, and customer service and now you can integrate it with Woodpecker in just a few clicks.

[API 1.0] Managing prospects

With this document, you'll be able to browse the prospect database in all possible directions and get some additional information about them

Bouncer Integration

Each time you click 'Send', your prospects’ email addresses will be verified with Bouncer just before the emails are sent out.

[API 1.0] Browsing campaigns

Learn how to easily browse and filter campaigns or check campaign stats.

Leadpresso integration with Woodpecker

Leadpresso is a great prospecting tool for digital agencies and SaaS businesses with a database of 9+ milion email addresses.

Pipedrive integration with Woodpecker?

Thanks to our native integration with Pipedrive you're able to sync email clicks and opens straight from Woodpecker to the CRM.

Hunter integration with Woodpecker

Import your prospect lists created in Hunter.io directly to your Woodpecker account.

Zapier Integration

Zapier is a service made to automate your workflow as much as possible.

Calendly integration with Woodpecker

Calendly is now natively integrated with Woodpecker and thanks to that, you’ll get a new level of control over your leads

Advanced Zapier Features

Zapier offers a couple of ways to automate your workflows and manage the data. Work smarter not harder.

[API 1.0] Woodpecker.co API Documentation

Woodpecker.co API Documentation

How to use the Woodpecker for WordPress plugin

Our Woodpecker for WordPress plugin allows you to integrate your Woodpecker account with your WordPress website.

UpLead integration with Woodpecker

UpLead is a prospecting tool that lets you find your contacts using a list of 50 different criteria.

Woodpecker Triggers and Actions on Zapier

Triggers and Actions available in Woodpecker Zapier integration

[API 1.0] Error codes

Woodpecker API responses with various type of answers .

[API 1.0] API Glossary

Explaning Woodpecker specific naming system and in-app terms.

How to Create a Zap

A zap is basically an automated task that you want run over and over again between two online apps.

How to use GDPR encryption and unsubscribe?

There are 2 ways you can use GDPR encryption: manual and automatic.

CCPA - California Consumer Privacy Act

CCPA affects businesses prospecting in California - both located in California, as well as collecting data residents living there.

What is Daily Limit?

Daily Limit sets how many prospects can be contacted by opening emails through certain email addresses.

Settings for Boosting Sending in Woodpecker

Woodpecker sends about 30 emails/hour/mailbox by default, while trying to send as infrequently as possible.

Sending limits of various Email Service Providers

Learn how many emails you can send using Woodpecker.

How to freeze your campaigns

You can stop sending messages with Woodpecker from a specific email account for a scheduled period of time.

Sending several campaigns from one mailbox

When you send more than one campaign from the same email address, you need to consider Sending limits and campaign settings.

Sending Limits in Woodpecker App

All about sending limits in Woodpecker - what is Daily Limit, how many emails can be sent from the campaign, and what are sending intervals.

Deleting emails from Woodpecker Inbox

There a few ways you can handle deleting emails from your Inbox in Woodpecker app.

Can I change the sender email address when the campaign is already running?

Yes, it is possible to change the sending address when the campaign has already sent some emails.

BCC to CRM

One of the basic CRM functions is to aggregate and pair up email conversations with specific prospects from in your CRM's database.

How to manage your Woodpecker inbox?

Contact your prospects directly from Woodpecker Inbox. There you'll find the option to write a new email, reply or forward a message.

Emails unrelated to my campaigns appear in Woodpecker Inbox

Emails from the prospects from the database might appear in the Inbox, regardless of whether these are replies to your campaign or not.

Inbox Hotkeys

Here is the short list of hotkeys that make navigating through your Inbox in Woodpecker quick and easy.

How to replace the sending email with a new one?

Instruction on how to switch sending addresses for your already running campaign.

Do I need to keep the answers from prospects in my inbox?

You shouldn't move any replies from your prospects to other folders or delete them from your inbox for at least 20 minutes.

How to edit and update your signature

In cold outreach, your email signature should play the role of a business card. See how to edit and update it in Woodpecker.

What happens if I delete my email account?

Check what kind of data is connected to your email account and how deleting your mailbox from Woodpecker will influence your account.

Why is my email displayed in grey?

Your email is displayed in grey because it is deactivated and cannot be used for sending.

Managing your Email Accounts

In order to use your email account for sending in Woodpecker, you need to connect it to our app and then to one of your free slots.

Will the replies from prospects appear in my own Inbox (e.g. on Gmail)?

Sure they will. Woodpecker is only a mediator of sorts, it will not hold your emails hostage.

How to contact prospects that didn't respond?

You can contact non-responsive prospects by importing them to a new campaign, or updating the old one. Learn how to do it from this article.

Duplicates - adding already existing prospects to a new campaign

Woodpecker automatically detects the duplicates - contacts who have already been added to the Prospects database.

How many prospects can I add to Woodpecker?

You can add a maximum of 20,000 prospects to a single campaign. Though such a big number isn't recommended. Why?

How to include the unsubscribe link (opt out)?

When your prospect clicks the link your prospect's status is changed to OPT-OUT and the #UNSUBSCRIBED tag is added to your prospect's data.

Exporting interest level

Using interest level helps you check your prospects' engagement level. Read on to learn how to export this data.

Blocked correspondence vs Safety tab - what's the difference?

Woodpecker has those two security features which prevent our users from sending or receiving unwanted emails.

How to bulk change the status?

Bulk actions allow you to update the data of multiple prospects at once.

Adding prospects to Woodpecker

After you create your prospects list it's time to add it to Woodpecker.

How to use AI-powered Interest Level?

AI-powered Interest Level automatically analyzes English-language replies from prospects and determines a prospect's interest level.

How to find the prospects who have unsubscribed? (#UNSUBSCRIBED tag)

To let you find the prospects who have unsubscribed from your mailing list, we have introduced the #UNSUBSCRIBED tag and the status OPT-OUT.

How to use interest level?

The interest level is a feature we introduced so you could easily mark answers to your campaign right in Woodpecker Inbox.

Bounced and Invalid: what's the difference?

"Invalid" is an email address that has been verified by the system and bounced email couldn't be delivered and is returned to the sender.

Our CSV and Excel file guide - importing prospects

If you wish to upload the database from a file, you can do it using a .csv, .xls or .xlsx extension.

What does the STATUS of a prospect mean?

You have probably seen the STATUS somewhere in Woodpecker. Each and every prospect in Woodpecker has some status value assigned to them.

How to Blacklist multiple prospects (bulk update)

In order to prevent multiple email addresses (not domains) from being contacted, you can change their status to BLACKLISTED.

How to remove prospects from Woodpecker?

If you need to remove prospects, you can do it by either removing some prospects from a campaign or deleting them from the main base.

How does detecting timezone work

For Woodpecker to detect your prospect's timezone, first, you need to fill in the column "Country".

Bulk tagging & untagging prospects

Speed up your workflow with bulk tagging. Use it to manage your prospects more effortlessly.

What happens if a prospect sets an autoresponder?

Woodpecker recognizes most replies sent by autoresponders will change your prospect's status to Autoreplied.

How to blacklist a domain?

Safety tab feature blocks the outgoing mail. Add the domains of the companies you don't want to contact ever.

What happens if a prospect replies from another email address?

When a prospect replies to your cold email from an address different from the one in your prospects list Woodpecker will detect it.

What happens when a prospect replies to my email?

Status of these prospects' changes to RESPONDED and the sequence of follow-ups for these prospects stops.

What does NONRESPONSIVE mean?

Your prospects are automatically marked as NONRESPONSIVE when they don't respond to you within the time you set for a particular campaign.

Multiple accounts under one login

What is the difference in admin, team member, and guest viewer roles?

An article providing an overview of the roles available in our App. Find out which one has which privileges to operate in Woodpecker.

What can you find in General settings?

Take a quick look at what information hide in the General settings.

Can I transfer my data to another user account

Unfortunately, transferring data between two different Woodpecker accounts or merging various accounts into one is not possible.

Pausing account

In order to keep your profile and all data for later use, you can have your account paused.

Getting Add-ons on Marketplace

Marketplace is where you should go every time you feel like you need an additional slot or you want to purchase one of our add-ons.

Deleting account

If you wish to delete your account you can do it from the Billing section of your account.

How can I change my email login address?

Instruction how to change your login to Woodpecker account

How can I change my password?

Changing the password of your Woodpecker account is quick and easy.

Resetting password

Sometimes it may happen that you forget your password. Here's the instruction on how to reset it.

How can I upgrade my account?

TL;DR Since we do not operate on pricing plans, upgrading your account can be done by purchasing any of our add-ons.

Managing your Team

If there are people in your company that deal with prospecting and cold outreach, you can add more users to yours Woodpecker account.

Adding and removing slots

Slots are placeholders for your email addresses which you can use for running a campaign in Woodpecker.

What can you find in the Deliverability tab?

Deliverability tab is the best place to check your sending trends and track your sender reputation from one place.

How to get daily, monthly or weekly reports?

Reports are for you if you'd like to get a deeper look into your campaigns' performance.

Exporting Prospects from Woodpecker

You can export the data of your contacts from your Prospects database or directly from a campaign.

Exporting data from Woodpecker

In Woodpecker you can export statistics, data of your prospects, daily, weekly and monthly CSV reports or interest level.