Woodpecker Help

Agency panel: notifications

Get all manual tasks created on your account with Woodpecker API 2.0

Agency: White Label add-on

Get all manual tasks created on your account with Woodpecker API 2.0

Agency panel: Outreach Calendar and Deliverability

Get all manual tasks created on your account with Woodpecker API 2.0

Agency panel: Clients

Get all manual tasks created on your account with Woodpecker API 2.0

Agency panel: First Setup

Get all manual tasks created on your account with Woodpecker API 2.0

Agency panel: roles and permissions

Get all manual tasks created on your account with Woodpecker API 2.0

What are LinkedIn slots?

What happens after a payment failure?

Where can I find the details of my next payment?

The list of active Slots and Add-ons in your account, together with their current pricing, can be found in Settings → Billing → Summary.

Where will I find my invoice?

All your invoices are accessible in Settings → Billing → Payment History.

Why isn't my invoice in English?

Each time you buy our services or prolong your subscription we issue a bilingual invoice. Document is both in Polish and English.

What are mobile slots?

Mobile slots allow you to connect a mobile device to Woodpecker in order to manage your prospects and call-tasks the Woodpecker mobile app.

How to use Templates in Woodpecker?

How to set up workflows in a campaign?

How can I delay my campaign?

How can I set up the snippet fallbacks?

Campaign stopped after upgrading my account

See what to do if your campaign stops after you've upgraded your account.

How to fix the missing snippet issue?

This article shows how you can use Snippet Labels to customize your prospect list.

How do warm-up slots work?

Make the most out of warm-up slots by adding email addresses you're using right now - or the ones you're not.

Why did my Warm-up stop?

Sometimes, your warm-up or recovery process could be stopped, and there are various reasons for this happening. Learn how to restart it.

How can I receive replies to a different email address?

Take a quick look at what information hide in the General settings.

How to connect a custom email account to Woodpecker

If you're connecting a custom email account this guide will take you through the advanced setup process.

How to connect GoDaddy email to Woodpecker

If you have a mailbox set up on GoDaddy.com this guide will take you through the setup process.

How to connect DreamHost to Woodpecker

If you have a mailbox set up on DreamHost this guide will take you through the setup process.

How to change From Name (Office 365)

As an Office 365 user, learn how to modify the "From Name" in Outlook, and have it properly updated in Woodpecker afterwards.

How to connect Privateemail.com to Woodpecker

If you have a mailbox set up on privateemail.com, this guide will take you through the setup process.

How does Bounce Shield works?

What are Woodpecker Experts?

See how you can connect with Woodpecker Experts and what they can help you with.

How to check if my email is considered SPAM?

Take a quick look at how to test the "spamminess" of your emails.

How to use Woodpecker Warm‑up & Recovery?

See how to use Woodpecker Warm-up & Recovery so you don't have to spend days warming up your email accounts and domain by hand.

What's new?

Here we share the latest product updates with you.

How to regain a good domain reputation?

A sudden decrease in open and reply rates can be a sign that your emails land in SPAM. Learn how to conduct a domain recovery process.

[API 1.0] Webhooks - Events Notification

How to install the Dux-Soup Extension?

Managing your LinkedIn Accounts

How to connect your Dux-Soup account?

How to set up a LinkedIn automation campaign?

How to use LinkedIn Actions?

How to use GDPR encryption and unsubscribe?

There are 2 ways you can use GDPR encryption: manual and automatic.

CCPA - California Consumer Privacy Act

CCPA affects businesses prospecting in California - both located in California, as well as collecting data residents living there.

What is Daily Limit?

Daily Limit sets how many prospects can be contacted by opening emails through certain email addresses.

Settings for Boosting Sending in Woodpecker

Woodpecker sends about 30 emails/hour/mailbox by default, while trying to send as infrequently as possible.

Sending limits of various Email Service Providers

Learn how many emails you can send using Woodpecker.

How to freeze your campaigns

You can stop sending messages with Woodpecker from a specific email account for a scheduled period of time.

Sending several campaigns from one mailbox

When you send more than one campaign from the same email address, you need to consider Sending limits and campaign settings.

Sending Limits in Woodpecker App

All about sending limits in Woodpecker - what is Daily Limit, how many emails can be sent from the campaign, and what are sending intervals.

Deleting emails from Woodpecker Inbox

There a few ways you can handle deleting emails from your Inbox in Woodpecker app.

Can I change the sender email address when the campaign is already running?

Yes, it is possible to change the sending address when the campaign has already sent some emails.

BCC to CRM

One of the basic CRM functions is to aggregate and pair up email conversations with specific prospects from in your CRM's database.

How to manage your Woodpecker inbox?

Contact your prospects directly from Woodpecker Inbox. There you'll find the option to write a new email, reply or forward a message.

Emails unrelated to my campaigns appear in Woodpecker Inbox

Emails from the prospects from the database might appear in the Inbox, regardless of whether these are replies to your campaign or not.

Inbox Hotkeys

Here is the short list of hotkeys that make navigating through your Inbox in Woodpecker quick and easy.

How to contact prospects that didn't respond?

You can contact non-responsive prospects by importing them to a new campaign, or updating the old one. Learn how to do it from this article.

Duplicates - adding already existing prospects to a new campaign

Woodpecker automatically detects the duplicates - contacts who have already been added to the Prospects database.

How many prospects can I add to Woodpecker?

You can add a maximum of 20,000 prospects to a single campaign. Though such a big number isn't recommended. Why?

How to include the unsubscribe link (opt out)?

When your prospect clicks the link your prospect's status is changed to OPT-OUT and the #UNSUBSCRIBED tag is added to your prospect's data.

Blocked correspondence vs Safety tab - what's the difference?

Woodpecker has those two security features which prevent our users from sending or receiving unwanted emails.

Exporting interest level

Using interest level helps you check your prospects' engagement level. Read on to learn how to export this data.

Multiple accounts under one login

What is the difference in admin, team member, and guest viewer roles?

An article providing an overview of the roles available in our App. Find out which one has which privileges to operate in Woodpecker.

What can you find in General settings?

Take a quick look at what information hide in the General settings.

Can I transfer my data to another user account

Unfortunately, transferring data between two different Woodpecker accounts or merging various accounts into one is not possible.

Pausing account

In order to keep your profile and all data for later use, you can have your account paused.

Getting Add-ons on Marketplace

Marketplace is where you should go every time you feel like you need an additional slot or you want to purchase one of our add-ons.

What can you find in the Deliverability tab?

Deliverability tab is the best place to check your sending trends and track your sender reputation from one place.

How to get daily, monthly or weekly reports?

Reports are for you if you'd like to get a deeper look into your campaigns' performance.

Exporting Prospects from Woodpecker

You can export the data of your contacts from your Prospects database or directly from a campaign.

Exporting data from Woodpecker

In Woodpecker you can export statistics, data of your prospects, daily, weekly and monthly CSV reports or interest level.