Safety & Security

Effective: January 1, 2015 Last Updated: September 21, 2016

How do we ensure your data protection?

At Woodpecker.co we deeply care about our users’ data security. We realize it is essential to earn your trust, that is why we do what we can to make Woodpecker the safest place possible.

We implement a variety of security measures to maintain the safety of all personal information you provide us with.
In this Safety & Security section you will find information on how do we protect your data and how servers that process them are protected.

Hosting

Excluding off-side backup, Woodpecker is hosted on OVH’s (one of 3 best internet hosting companies in the world) servers.

What is more, the Woodpecker team makes sure that all additional actions to maintain a secure infrastructure and application environment are taken.

Sensitive/credit information security

Your account is protected by a password for your privacy and security. You are responsible for preventing unauthorized access to your Woodpecker account and all the personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you finish accessing your account.

All passwords to email accounts are kept under strong encryption and are never visible to any other Woodpecker user, nor our team whatsoever.

To assure the safety of your sensitive/credit information we use a secure server. All supplied sensitive/credit information are transmitted via Secure Socket Layer (SSL – a technology which ensures privacy by generating an encrypted link between web server and browser) and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, passwords, financials, etc.) will not be stored on our servers.

To make sure your information is transmitted via SSL you should see a green closed padlock by the HTTPS connection in your URL bar at all times.

You can learn more about SSL in this amazing video made by SSL.com themselves.

All the data you provide us with will be processed by:

Woodpecker.co sp. z o.o. (LTD)
residing in Europe – Poland – Wroclaw
13/1 Maczka STR, zip-code: 52-201

in a way that is crucial to agreeing on a contract, as well as its fulfillment.

Transaction data, in that personal data, can be transferred for the benefit of:

PayPal (Europe) S.à.r.l. et Cie, S.C.A.,
22-24 Boulevard Royal L-2449, Luxembourg

on the terms that will be beneficial to service connected to order payments.

Backups & infrastructure security

We do not reveal the exact location of the data centers we use for security reasons, however, we can describe the security actions that we know of, under which our data centers are kept.

Woodpecker uses triple encrypted data backup, protection against DDoS attacks, firewall, private IP addresses.
Database dumps take place every hour and the data stored on WWW hosting is copied daily (minimum once a day) in order not to loose any of the data provided by our users.

We want to minimize the situations when the data that user is adding to Woodpecker is not saved due to sudden update of an infrastructure, that is why infrastructure updates take place only when necessary.

Physical security of servers & data centers

Woodpecker stores the data our users provide us with on 3 different servers which are kept in 3 different data centers on two different continents, powered by two independent electronic plugins equipped in sources of energy (double electricity power), to prevent the data from deletion and ensure restoring of them in case of a blackout or any other accident.

The data centers are under 24/7 security, constant conservation, constant registered monitoring and movement detection. All spheres are protected with fences equipped in barbed wire, which enables only authorized personnel to enter the data centers and react immediately to any emergencies.

ISO 27001

We take the safety of your information very personally, that is why we work within and implement the regulations of ISO 27001 data safety management system on the daily basis. Currently, we are in the middle of the process of confirming our actions to maintain security and safety of our users’ data by having them certified.

System status security

We are extremely proud of a very small number of incidents that have caused any breaks in the access to Woodpecker. We are not ashamed of any difficulties occurring in the past, that is why we keep the history of our system status out for public.

However, in case of any issues in the future we make sure to constantly monitor the status of our system and inform our users of any problems. You can take a look at the current status of the system in our System Status page and even subscribe for email updates, which will inform you of any issues or planned maintenance breaks if they ever took place.