GetGist or Gist is a user friendly tool that helps sales and marketing teams communicate with customers. From live chat to email outreach, event tracking, and more, your entire team can use a single app to consolidate your customer communication.
Today, we’ll show you what Gist is all about – the learning curve, the ease of use, customer reviews, overall rating, and everything you need to know to make an educated decision on whether to purchase this tool or not.
What is GetGist?
Gist is an automated customer experience, sales, customer support, and CRM platform. Gist offers live chat with a solid user interface, which makes it stand out among similar email outreach tools.
Top features
GetGist offers a range of tools for businesses that want to communicate with their customers. Here’s just a portion of their features:
- Business messenger with lead qualification and routing
- Collaborative inbox with all channels in one place
- Automated outbound messages with triggers for specific channels
- Collaborative email marketing with a shared inbox
- Drip email campaigns
- Broadcast, automated, and scheduled emails, email funnels, cross-sell and upsell emails
With one Gist account, you can engage your existing customers, create emails to reach new potential customers, and streamline your communication on one platform so your team can find all their leads and messages in one place.
Pricing plans
The Free forever plan lets you chat with customers on your website. You get the live chat and team inbox features, unlimited conversation history, and web, email, and push notifications. The meeting and calendar integration are there and the Android and iOS mobile app.
The Professional plan is $29 per month and comes with five seats. You get everything from the Free plan, plus email forwarding, Facebook and Twitter integrations, in-app messages, a public knowledge base, automated chat triggers, sharing articles in conversations, a lead qualification bot, chat transcripts, satisfaction ratings, and a Zapier integration.
The Premium plan is $99 per month. It gets you everything in Professional plus 1:1 messages, custom chatbots, voice and video calls, surveys, product tours, live view, automated meeting scheduling, automated assignment rules, conversion analytics, roles and permissions, Salesforce and Hubspot integration, and an unbranded messenger.
What users are saying
The advanced features require a lot of learning, especially for new users.
“GistApp’s user interface is generally intuitive, but some of the more advanced features may have a steeper learning curve for new users. Additional tutorials or in-app guidance for these features could be beneficial.” – Source
The mobile app is less than stellar, as one user states:
“The mobile app needs serious attention. It’s pretty poor. When you get notified about a chat, you can click on the notification to open the app. Then you type your response to the customer/client … click enter to send … and it says it sends and then clears your entire response. So, you have to force quit the app, open it up and find the message you want to reply to … to be able to chat with the customer/client. That’s it. There’s only the option to chat or close the conversation. So, if you need to use a mobile app for chat, Gist is not your app. Beyond that, there aren’t too many downsides to this application. I wouldn’t say that developers are fairly quick at implementing new teachers and I enjoy using this app. I do wish deliverability % was slightly higher, but that’s just a matter of time.” – Source
The email deliverability is not that great. Some users complain about feature bloat and that all of those handy features take quite some time to find.
“I am not a veteran user of Gist, but so far, my challenges are: 1. Understanding errors when importing (there are not enough details on these errors) 2. Upgrading the subscription and contacts (I had to reach out to Support to upgrade from Professional All-In-One for 1k to Premium AIO for 5k; unable to do this from the settings) 3. Migration services are not included under Professional. I tried to use this service and am still waiting to hear from support, as it’s apparently only included under Premium Yearly. Couldn’t find the Premium Yearly option.” – Source
Top GetGist alternatives to automate your company’s communication
While the live chat feature is handy when communicating with customers, the reality is that this platform does not do all aspects of customer communication equally well. Luckily, we have a few tools that might fit the bill better.
Woodpecker
Woodpecker is a powerful cold email and outreach automation tool tailored for sales teams and agencies aiming to boost lead generation.
Key features
- Automated follow-ups – Save time and maintain communication consistency with personalized automated follow-ups.
- A/B testing – Optimize your campaigns by discovering the most effective messages.
- Easy integration and onboarding – Simplify setup and connect seamlessly with your existing tools.
- Condition-based campaigns – Tailor your outreach with rules and manual tasks for effective engagement.
- Email deliverability monitor – Keep your emails out of the spam folder with proactive monitoring.
- Timezone detection – Send emails at the optimal time for better open rates.
- AI tools for personalization – Stand out with custom videos and messages powered by AI.
- Warmup and recovery – Maintain email health and deliverability rates with built-in warmup tools.
- Unlimited team members – Scale easily and collaborate across large teams.
Pricing
- Plans start at $29 per month for contacting up to 500 prospects.
- Includes free email warmup, unlimited team members, and integrations.
Considerations
- Focused on email campaigns but lacks built-in LinkedIn automation. However, integrations like Hunter can complement your outreach strategies.
Users’ opinions
- “Mainly for cold emails, but it excels in this area, making it ideal for email marketers and agencies.”
- “Helpful customer support.”
- “Detailed reporting on emails.”
- “Works great for managing sales email campaigns.”
Ready to start creating emails that make sense and money at the same time? Get your free trial of Woodpecker today!
Hexospark
Hexospark is an email automation and CRM platform designed to simplify personalized outreach and streamline communication at scale.
Key features
- Easy-to-use CRM – Manage your leads and communication with a simple, intuitive interface.
- Browser extension for personalized icebreakers – Suggests tailored opening lines for your emails to boost engagement.
- Intelligent follow-ups – Automatically adjusts follow-up actions based on recipient interactions.
- Unified inbox – Keep all your communications—email, LinkedIn, and more—in one central location.
- LinkedIn lead capture – Grab prospects directly from LinkedIn and sync them to your campaigns.
- Image personalization – Add authentic, personalized images to emails to improve response rates.
- Workspaces for teams – Collaborate on projects, manage campaigns, and create email templates with specific team members.
Pricing
- Solo – $29/month: 1 email inbox, 1GB storage, unlimited contacts and emails, CRM, unified inbox, email personalization, LinkedIn lead capture.
- Team – $98/month: 10 email inboxes, 10GB storage, 9 users, 3 workspaces, and all Solo features.
- Enterprise – Custom pricing: Includes all Team features, plus personalized onboarding, campaign setup, team training, and a dedicated strategy consultant.
- A free 7-day trial is available for the Solo plan.
Considerations
- The tool is still developing additional features like tracking link clicks and multilingual support.
- Some integrations, like WordPress form support, are not yet available.
Users’ opinions
- “It’s hard to find negatives with this tool. I’d like better tracking for link clicks in campaigns, but otherwise, it’s excellent.” – Source: G2
- “The image personalization feature is a game changer, and workspaces make team collaboration seamless. It’s easy to use, but I’d like to add custom variables for templates.” – Source: Capterra
- “The Chrome extension is incredibly useful. Customer support is quick and responsive, but multilingual support for the UI would make it even better.” – Source: Capterra
Leadloft
Leadloft is an AI-powered sales tool that streamlines workflows, making it easier to prospect, manage leads, and close deals faster.
Key features
- LinkedIn prospector and email finder – Discover and connect with leads efficiently through LinkedIn.
- List enrichment and investor database – Gain deeper insights into your prospects with enriched data and access to an investor database.
- Free email verification – Ensure your email list is clean and ready for outreach.
- Automated messaging – Manage LinkedIn messages, calls, emails, SMS, and custom tasks with automation.
- Unified inbox – Centralize communication across multiple channels like LinkedIn, email, phone, and SMS.
- Full-scale CRM – Track your leads and deals with an integrated CRM system.
Pricing
- Starter – $5/month for two users: Includes email automation, all-channel inbox, CRM tracking, and unlimited lead storage.
- Unlimited – $99/month for two users: Adds unlimited prospecting, LinkedIn automation, database access, power dialing, custom fields, and an AI reply router.
- Managed Service – Custom pricing: Tailored solutions for advanced needs.
Considerations
- Limited personalization options for engagement playbooks.
- Reporting lacks depth and advanced analytics.
- No split testing capabilities are available.
Users’ opinions
- “It would be great if there were a larger range of options for the personalized tags we can include in our engagement playbooks.” – Source: G2
- “We would love some deeper data insights to our email campaigns for weekly reporting. For the most part, however, the core success metrics are easily tracked.” – Source: G2
Conclusion
GetGist can help you navigate customer communications well. However, it’s not really easy to use and some features in the app require some polishing to be useful. So why bother with a half-finished tool when you can get something that just works out of the box?
With Woodpecker, you have all the communication tools you need in one place. Specifically, you can master cold email and turn it into a channel for generating revenue.