How to use Call and SMS tasks?

Get all manual tasks created on your account with Woodpecker API 2.0


  1. How to add Call-task to the campaign?

  2. How to add an SMS task?

  3. How to resolve Call-Task?

How to add Call-task to the campaign?

While creating your campaign, simply choose a Call option for your step in order to use our call tasks.

Choosing a Call task from the list

Call-Tasks are a part of the Sales Assistant add-on. Click here to learn more about it and here to know how to get it on Marketplace »

If you provide us with your prospects’ phone number through the {{PHONE}} custom field, we will create a task that will remind you of making phone calls to your potential customers.

The task name is set to ‘Make a call to: {{PHONE}}’. However, you can add additional information about your prospects or the conversation you want to have with them in the task details section.

Task name, setting up a date and choosing device

From there you can also set the number of days which you give yourself to resolve this task.

There is also an option to choose the device you want to use to resolve your call tasks. You’ll see it in your Woodpecker mobile app, from which you can directly call your prospects.

Choosing the device to call from

You can choose multiple devices for one task and call tasks will be visible on all of them.

Read more about our Woodpecker mobile app here »

How to add an SMS task?

In addition to the Call task, you also have the option to create a task based on an SMS. There’s no need to have a mobile app for it to work, but it can definitely help you automate the whole process.

From a list of options when creating a Step, choose the SMS one.

SMS task in a list

It works like Call tasks, with the same process of providing a phone number for your prospects so we can make a task in the App and the option to choose the device you can send an SMS from. If the prospect won’t have a phone number in the database, they will be put in the To Check tab.

For the SMS to be sent it needs to have a text message set in a campaign.

SMS task name, setting up a date and choosing a device

How to resolve Call-Task?

Call Tasks can be resolved in two ways: the first one is through the web application in which you mark it as Done manually.

Gif with marking the call task as

The second option is by logging into your Woodpecker mobile app and by actually making a phone call to your prospect for who the task was created. After that, you can change the task status in the app.

Call icon in the mobile app

If they answer your call and the conversation will last for at least 20 seconds, Woodpecker will change the status of your prospects to Responded and they will not progress further into your campaign.

Keep in mind that the Woodpecker app cannot tell if it were your prospects who answered their phone or if it was their voicemail. In both cases, the status will change to ‘Responded’.

However, if it was a voicemail, you can simply change their status back to Active from the mobile app.

Changing prospect

How to resolve SMS tasks?

The way to do that is through the web app, by going to the Tasks tab, where you can mark the SMS task as ‘done’ manually.

GIF showing marking the SMS task as

Remember that unresolved tasks will stop your prospects from moving forward in the campaign sequence. What happens if I forget to do my task? »

Head over to our articles about mobile slots and Woodpecker mobile app in order to learn more about them »