IN THIS ARTICLE
What happened?
How to reconnect your email account
Troubleshooting
What happened?
IMAP – Internet Message Access Protocol, has been disconnected from Woodpecker. This means that we cannot access your inbox to collect replies from your prospects. It’s important to have your mailbox connected all the time so Woodpecker doesn’t miss any incoming messages.
How it works
When your prospect responds, Woodpecker stops the email sequence for that particular contact. However, if the reply isn’t detected, Woodpecker cannot assign your prospect with the correct status, for example, RESPONDED or PAUSED (AUTOREPLY). Consequently, the email sequence isn’t stopped. As a result, your prospect may receive the next email from the campaign flow, which can cause confusion.
Try to reconnect your mailbox in the Settings. First, make sure it is not a problem with your username and password.
How to reconnect your email account
-
Go to the Settings → Accounts.
There, you should see a list of email accounts connected to your Woodpecker account. When your mailboxes are connected properly, they are shown in black. Disconnected emails, however, are marked in red.
-
Click on the disconnected email. You will be redirected to ‘General settings‘.
-
Click the Reconnect the email link.
-
Continue as you would do while connecting your email account.
-
Google or Microsoft users – select the account which you want to reconnect. Make sure the data is correct.
-
Your account got safely reconnected.
If the problem persists, please contact our support for further help.
Troubleshooting
If you encounter a Conditional connection issue, check what that means and how to fix it in this article »
Other connection issues: read on why you can’t connect your mailbox »