Billing: FAQ

Here you will find the answers to the most common questions concerning pricing, billing, and payments in Woodpecker.

What is paid for in my account? What are Slots?

Our pricing is based on Slots and Add-ons.

Slots are placeholders for connecting your email account, which you will use for sending your campaigns.

To have an active Woodpecker account you’ll need to pay for at least one slot.

Every additional one will increase your bill. You can have multiple slots active on your account.

Please remember that you’ll be charged for those to which email accounts are connected as well as those which are empty.

There are no different plans and the basic fee for one slot in Woodpecker is $39 per month, which includes:

  • daily limit set to 50 opening emails per day/slot,
  • basic campaigns with follow-ups,
  • unlimited team members.

Add-ons are additional features that you can buy from our Marketplace. If you decide to buy one, its price will be multiplied by the number of slots that you currently have and this amount will be added to your periodic price for Woodpecker.

Remember, that you’re buying add-ons for all of your slots. If you’re an Agency user, you can only buy add-ons from your main account and they will be applied to all the slots under your Agency’s one and its companies.

Do I pay for email accounts or slots?

Your payments will be based on the number of slots and add-ons on your account. You can have as many active email accounts to Woodpecker as many slots you have. If you want to use them for sending, remember to turn them on and connect them to slots.

Every slot equals one email address. You can have empty slots, however, you can not have more active email addresses than slots.

Woodpecker will only download incoming messages for active email addresses, which are currently connected to slots.

How is my billing calculated?

Your payment will be based on the number of Slots you have and the number of Add-ons which you bought from Marketplace.

The payment remains the same every billing cycle if you make no changes to your account (i.e. add or remove Slots or Add-ons).

Is this pre-paid or post-paid?

Every payment is prepaid, which means that if you add a new slot in the middle of your billing cycle you will pay a prorated amount for the time remaining in the current billing cycle for it.

If you delete add-ons or slots there will be a next payment reduction, since you’ve already pre-paid for them. In this situation, your next payment will be reduced to make up for the paid time you’ll not use them. The reduced amount will be proportional to the time left in your billing cycle without these slots or add-ons.

After cost equalization, you’ll have a constant, monthly price set up. Discounts can not proceed into refunds.

Where can I find the details of my next payment?

Just navigate to Settings → Billing → Summary, and click see details, right next to the date and estimated amount of your next payment. You will find all the features in your account with their pricing listed there.

See this article to learn what’s what.

Where will I find my invoice?

We issue invoices as the legal documents confirming your payments. These will be available in your Woodpecker account ( Settings → Billing Payment history) within 7 days after payment and will be sent to your billing email (if you set it).

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For more information on your invoices, see this article »

To learn how to edit your billing data, and change your billing email, see this article »

To deal with corrective invoices, please contact support »

How do I remove Slots?

Before removing a slot you need to empty it, which means deactivating the email address which is currently connected to this slot. You can only delete empty slots. Managing your email account »

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If you remove a slot in the middle of your billing cycle your next payment will be reduced by the prorated amount left till the next cycle. Woodpecker premium account comes with at least one active slot which can not be removed.

If you’re planning on taking a break from cold emailing, remember that you can pause your account » for the time you’re not planning to run your campaigns in order to keep all your data and access to your account. This option will lower your payment to $10 per month for the whole account.

However, in case you wish to stop using Woodpecker and have your subscription canceled, see Deleting the account »

Can I pause my account for time being?

Yes, in order to keep your profile and all data for later use, you can have your account paused.

How to pause account: Go to your Billing → Billing & payment info → scroll down for ‘DELETE ACCOUNT‘ → click ‘Pause or cancel‘ → click Pause account $10/mo

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Alternatively, contact support specifying your Woodpecker login.

Details: While your account is paused, sending emails and creating new campaigns is disabled, but you retain full access to all your data: you can review and tag messages in Inbox, update your prospect base and download any entries to a CSV file, as well as review any of your campaigns, and related statistics. These will also update with any new replies from your prospects during the pause.

What remains functional Where What is disabled
reviewing and tagging emails Inbox sending emails
reviewing statistics, editing emails, editing and downloading prospects Campaigns creating new campaigns
editing and removing prospects, downloading entries to a CSV file Prospects adding new prospects
editing profile and billing data, modifying signatures Settings adding or removing Users or Email Accounts

Pricing: When your account is paused, the monthly fee is reduced to $10 per account (regardless of the number of slots or add-ons you have).

How do I remove add-ons?

To remove any add-on, please go to its page and click Remove this add-on at the bottom of its description.

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If you remove an add-on in the middle of your billing cycle your next payment will be reduced by the prorated amount left till the next cycle.

What is a Marketplace?

Marketplace is a place in the app where you can manage your purchasing process. You can manage all your slots, add-ons, and integrations there. Go there any time you want to add or remove slots or turn add-ons on or off.

Feel free to check out available integrations under Marketplace and if you decide to connect Woodpecker with another tool, go to the Add-ons tab and purchase API Key to do so.

If anything is still unclear feel free to reach out to us at [email protected]