IN THIS ARTICLE

How it works
Adding an existing contact to Woodpecker
FAQ

How it works

This system was prepared to help Woodpecker users to manage large prospects’ lists. Some of our clients have a lot of prospects and they are not always aware of the fact that someone has already been contacted. If you wish to keep a separate Prospects list for each company you manage, we suggest switching to Woodpecker Agency.


Adding an existing contact to Woodpecker

To add the prospects that you’ve already imported to Woodpecker, follow these steps:

  1. Open a new or existing campaign,
  2. Add a CSV, XLS or XLSX file,
  3. Select the option “Update the existing contact with changed or new fields”,
  4. Click the button UPLOAD AND IMPORT.

duplicates-add-existing-prospects-new-campaign image

5. Click on the green button ADD.

The app will show you the notification about the duplicates, but it won’t block the process of importing them. Click the green button ADD.

duplicates-add-existing-prospects-new-campaign image


FAQ

Q: Woodpecker shows that some of my prospects as REPLIED. What now?

If you are uploading prospects at the campaign level and there are some prospects who have already been contacted or who have replied to your previous campaigns, you need to choose the option Include them.

Then, click the button ADD again. If you’ve chosen the “Include” option in all the steps, the App will let you import the duplicates.

duplicates-add-existing-prospects-new-campaign image

IN THIS ARTICLE

How many prospects can I import to Woodpecker in one file?
How many prospects can I add to one campaign?
How big should my campaign be?
Troubleshooting

How many prospects can I import to Woodpecker in one file?

Up to 20,000 prospects in one CSV or Excel file upload.


How many prospects can I add to one campaign?

You can add a maximum of 20,000 prospects to a single campaign. Though such a big number isn’t recommended. Why?

Deliverability — spam issues

The more contacts you include in a campaign, the more time it takes for the campaign to finish. Moreover, sending a large number of identical emails can lead to spam issues, for example, blocking your email address and domain.

Good practices

Instead of having one long prospects list, we suggest dividing it into smaller ones. Not only your campaign can be completed faster, but you have a higher chance of avoiding anti-spam filters. Be creative, add a human touch to your campaigns with the use of our custom fields. Watch out, add more than only one or two snippets. {{First Name}} or {{Company}} no longer protect you from spam checkers. Here you can read about how personalization affects cold email deliverability.

Having that in mind, create multiple campaigns, add the diverse email body content, upload your prospects, and hit the SEND button.


How big should my campaign be?

Visit our blog to read about the Lean Approach to Email Outreach. In case you’re sending several campaigns from one mailbox, please have a look at this article.

Troubleshooting

The Prospect list takes a long time to load. Why? What can you do?

Clean your browser history and cache. You can also switch to Mozilla Firefox, as it proved to work better with Woodpecker.


Further reading:

Firstly, we would like to encourage you to read our blog post on the topic, if you have not done so already. On our blog you’ll find the information about the new GDPR compliant features: GDPR encryption and unsubscribe link. Here’s our help article tackling this issue.


IN THIS ARTICLE

1. How does it work?
2. How to include the ‘unsubscribe’ link in your email?
3. How to add the ‘unsubscribe’ link to your signature?
4. How to add the GDPR compliant unsubscribe?
5. Can I change the text of the unsubscribe link?
6. How to change the text color?


Here’s a short video showing how to add and style the ‘unsubscribe’ link:

include-unsubscribe-link-opt-out image


How does it work?

What is the mechanism behind the ‘Unsubscribe’ link?


Please note:

Make sure the unsubscribe feature will work as intended:

Also, don’t worry about contacting twice those recipients who opted out. While adding prospects to a campaign, Woodpecker verifies your list and checks against people who unsubscribed. Prospects with the status OPT-OUT or BLACKLISTED cannot be added to a new campaign.


How to include the ‘unsubscribe’ link in your email?

1. In the campaign view, go to the “Edit” mode.

include-unsubscribe-link-opt-out image

2. Click “more” to expand the selection of snippets.

include-unsubscribe-link-opt-out image

3. Select UNSUBSCRIBE.

include-unsubscribe-link-opt-out image

4. The ‘unsubscribe’ link is added to the place where the cursor is at the moment.

include-unsubscribe-link-opt-out image


How to add the ‘unsubscribe’ link to the signature?

  1. Go to “Settings” → “Email Accounts” and click on your mailbox.
  2. In “General Settings”, open “Signature” tab.
  3. Click the “Insert/edit link” icon.
  4. You’ll see a pop-up window. There:• As URL field paste or type in: {{UNSUBSCRIBE}}.• As LINK TEXT, use the word ” unsubscribe”.
  5. Click the green button “ADD” and then “SAVE CHANGES”.
  6. After editing your signature, remember to edit existing campaigns and update the signature in your emails. Read more »

include-unsubscribe-link-opt-out image

In case you didn’t know…


FAQ

Q: How to add the GDPR compliant unsubscribe?

Add your link and tick the box ‘ GDPR compliant unsubscribe’. You’ll find it below the Delivery time.

include-unsubscribe-link-opt-out image

Learn more How to use GDPR encryption and unsubscribe. If you want to make sure you’re a GDPR-compliant cold email sender – read our guide.

Q: Can I change the text of the unsubscribe link?

Sure, you can! You might want the unsubscribe link to be called something else than ‘unsubscribe’, for example, ‘I am not interested’. By default, we put the ‘unsubscribe’ text in the content.

  1. Click <> icon to change Text to HTML view.
  2. Remove the ‘unsubscribe’ part and change to your own text, for example, ‘I’m not interested’.
  3. Switch back to the Text view.

include-unsubscribe-link-opt-out image

Of course the ‘unsubscribe’ custom field in Woodpecker can be put in any place just like any other custom field. Moreover, you can change the type and size of the font you use. If you combine it with normal text to get something like this:

include-unsubscribe-link-opt-out image

Q: How to change the text color?

  1. Switch to the HTML view.
  2. Replace “#e6e6e6” part with a different Color Name, for example, green or orange, or Hex Color Code, for example, #FFC300. Search your browser for HTML Color Picker to pick the color.

include-unsubscribe-link-opt-out image


If you are still not sure if you should use our unsubscribe snippet head over to the blog where you will find an answer to Should I Give My Cold Email Addressee a Way to Opt Out? »


IN THIS ARTICLE

Blocked correspondence
Safety tab

1. Blocked correspondence

This feature blocks incoming mail. Add the addresses or whole domains of the companies whose correspondence should not get into Woodpecker inbox to make sure that they won’t appear in Woodpecker.

How to set up Blocked correspondence on my account?

  1. Go to Settings → Email Accounts and click your mailbox.
  2. Then, select ‘Receiving‘ on the left. You will be redirected to the ‘Blocked correspondence‘ field.
  3. Click the green button ‘ADD‘.
  4. Type the domain or email addresses that shouldn’t appear in your Woodpecker inbox.
  5. Click the button ‘ADD‘.

blocked-correspondence-vs-safety-tab image

Please, notice that adding a domain to Blocked Correspondence causes that all the emails sent previously from this domain will be removed from Woodpecker Inbox.

Read more about incoming mail in Woodpecker »


2. Safety tab

Safety tab feature, on the other hand, blocks the outgoing mail. Add the domains of the companies you don’t want to contact ever.

Domains included in the Safety tab won’t be marked as BLACKLISTED right after you’ll add them. However, if you accidentally upload some emails under those domains as prospects in any of your campaigns, Woodpecker will assign the status BLACKLISTED to them.

How to add domains to the Safety tab?

  1. Go to Settings → COMPANY SETTINGS Safety.
  2. Click ‘Add domain‘.
  3. Type the domains which you want to blacklist and click ‘ADD’.

blocked-correspondence-vs-safety-tab image

Find more information on how blacklisting domains works »

Exporting interest level


Filtering prospects

Use existing filters to narrow down your search. Filter your prospects by Status, Campaign, Contacted, Imported or Tags.

Selecting more prospects

Use Show rows option to display more prospects per page. You can also navigate to another page clicking the icons <>.


  1. Open your campaign.
  2. Go to ‘PROSPECTS’ tab.
  3. Click SENT to see all the prospects.
  4. To narrow down your search, filter your prospects by Interested or simply export all the prospects.
  5. Checkmark contacts you want to export or click ‘Select all… prospects’ to mark all the contacts.
  6. Click ‘Actions’ tab.
  7. Choose to ‘Export as .csv’.

export-interest-level image

Here’s how the interest level looks like in your exported file:

export-interest-level image

If you’re not sure how to use interest level, click here.

For step-by-step instruction on how to add a domain to blacklist, check this post: How to blacklist a domain?

But you may have some questions about how all the blacklisting domains works. Here are some answers.

Q: I added a domain to the blacklist in Settings. Will Woodpecker automatically change the status to BLACKLISTED for all the addresses on this domain?

A: Yes, but for not all of them at once.

Here’s how it works:

If you add a domain to blacklist in Settings, Woodpeckers automatically creates a kind of a “gate” that will prevent messages to those addresses from being sent.

So the addresses on this domain will not be instantaneously marked as BLACKLISTED the moment you blacklist their domain in Settings. But if you accidentally try to use them in one of your future campaigns, Woodpecker will automatically set their status on BLACKLISTED upon the attempt of sending them an email.


Q: What happens if I remove a domain from the blacklist in Settings? Will all the addresses on this domain be automatically marked as ACTIVE in Woodpecker?

A: No. The status BLACKLISTED never changes automatically in Woodpecker. If you deliberately want to change it for another status, you need to do it manually on the main list of Prospects.

Here’s how it works:

No statuses will be changed when you remove a domain from the blacklist in Settings. Removing a domain from the blacklist simply means removing the “gate” preventing the emails on this domain from being sent.

If some of those contacts were marked as ACTIVE, they will get your future emails. If some of those contacts have been marked as BLACKLISTED in the meantime, they still won’t get any emails from Woodpecker. If you deliberately want to send them your campaigns, you need to manually change their status into ACTIVE.

how-blacklisting-domains-work image

IN THIS ARTICLE

How it works
How to bulk change the status
Verification process
‘To Check’ tab
FAQ

How it works

bulk-change-status image

Bulk change the status with a few clicks: select some prospects, choose status and save it. Changing status in bulk is available on the main Prospects list and when you edit a campaign (or: in the edit mode of a campaign).

Please note that the “Status in bulk” icon will appear next to the ‘Actions’ tab only after you checkmark some prospects.

A quick reminder, there are 2 types of statuses in Woodpecker: global statuses and local ones. Some of the local ones, for example, PAUSED, AUTOREPLIED or NONRESPONSIVE can only be seen, and therefore changed in a campaign. More about statuses »

How to bulk change the status


Filtering prospects

Use existing filters to narrow down your search. Filter your prospects by Status, Campaign, Contacted, Imported or Tags.

Selecting more prospects

Use Show rows option to display more prospects per page. You can also navigate to another page clicking the icons <>.


I. Prospects database

  1. Open the main ‘Prospects’ tab.
  2. Use existing filters to narrow down your search.
  3. Checkmark contacts you want to bulk change.
  4. Click the ‘Change status in bulk‘ icon.
  5. Select a status from the list and click ‘save‘.

Go to other pages and checkmark additional prospects.

bulk-change-status image

II. Campaign

  1. Edit your campaign and go to ‘Prospects‘.
  2. Use existing filters to narrow down your search.
  3. Checkmark contacts you want to bulk change.
  4. Click the ‘Change status in bulk’ icon.
  5. Select a status from the list and click ‘save’.

Go to other pages and checkmark additional prospects.

bulk-change-status image

III. ‘To Check’

  1. Open your campaign and go to the ‘To Check‘ tab → Missing Snippet.
  2. Checkmark prospects with missing custom fields.
  3. Click the ‘Change status in bulk’ icon.
  4. Select a status from the list, or example, PAUSED (MANUAL) and click ‘save‘.

Choose the status depending on the action you want Woodpecker to perform on the selected prospects.

Example #1. You don’t know the missing information but would like to contact those prospects in the future. In this case, you can pause the sending in this campaign. To do so, select status PAUSED (MANUAL). Your prospect will be moved to category Manual and the red flags next to the ‘To Check’ tab will disappear.

Example #2. You won’t be contacting those prospects anymore. In this case, you can bulk change their status to BLACKLISTED.

Please mind that in some cases you may be requested to verify and confirm your action.

bulk-change-status image

IV. Import prospects

Either when importing prospects from a new file, database or adding them manually, the process is fairly the same.

  1. Checkmark contacts you want to bulk change.
  2. Click the ‘Change status in bulk‘ icon.
  3. Select a status from the list and click ‘save’.
  4. Click ‘ADD‘ to finalise the import.

Go to other pages and checkmark additional prospects.

bulk-change-status image

Verification process

Sometimes you will be asked to confirm the status change. For example, if your prospects have already been contacted (status RESPONDED) or opted out from your campaign (status OPT-OUT or BLACKLISTED).

By default, Woodpecker doesn’t change such statuses. If you wish to proceed with the update, select the option ‘ Change their status anyway‘ and confirm the action by clicking the button ‘Apply to prospects‘.

bulk-change-status image


‘To Check’ tab

Mind you, changing some statuses may move your prospects to the ‘To Check’ tab. For example, when you bulk change the status to PAUSED (Manual) or AUTOREPLIED. As a result, the sending for selected prospects will be paused. Learn more »

Mind you, statuses of those prospects cannot be bulk changed. However, you’re allowed to change prospects whose custom fields are missing – status PAUSED (MISSING SNIPPETS)

bulk-change-status image

FAQ

Q: Is it possible to blacklist multiple contacts at once?

Yes, use the “Status in bulk” icon and select BLACKLISTED. Please mind that this is a global status which means that the status will be changed everywhere. Read more »

Q: I’ve changed some prospects’ statuses by mistake. How can I undo it?

Once the action is performed, there’s no way to undo it. However, you can use the bulk action to change statuses again.

Q: Can I bulk change prospects’ statuses in the tab To Check or when importing prospects?

Yes, you can. To do so, first checkmark the prospects whose status you want to bulk change. Next, use the ‘Change status in bulk’ icon and then click ‘save’. Please mind that in some cases you may be requested to verify and confirm your action.

IN THIS ARTICLE

I. Add prospects to a campaign
→ Import
→ Manually
→ From database

II. Add prospects to Prospects database
→ Import
→ Manually
→ Create a campaign for newly added prospects

Troubleshooting


I. Add prospects to a campaign


How many prospects can I add to Woodpecker?

You can import up to 20,000 prospects in one CSV or Excel (XLS or XLSX format) upload. Moreover, you can add a maximum of 20,000 prospects to a single campaign, though such a big number isn’t recommended. Read more »

How big a file can be? Are there any limitations?

Your Excel file can’t be bigger than 5 MB. There are no limitations to a CSV file.


As you scroll down below the email sequence, you’ll see the Prospects section. There are three options for adding prospects to your campaign:

add-prospects-woodpecker image

1. Import – if you have a long list of prospects, collected in a spreadsheet (a CSV, XLS or XLSX file.)

  1. Prepare your spreadsheet. It should contain at least a column with email addresses. There should also be some columns that will correspond to fields in Woodpecker (such as First Name, Company or Website); this is not required but recommended – the better the database, the greater your options for personalizing your emails. These custom fields, we call them snippets. Next, save your spreadsheet to file in a CSV, XLS or XLSX format (when saving, make sure you have UTF-8 encoding selected).

Example spreadsheet


Learn more:

Check out our CSV and Excel guide »
How Does Personalization Affect Cold Email Deliverability?


2. Back in Woodpecker, click “Add prospects” on the right, and select “Import”. In the new screen, click “Browse…”, and select your file, then click “Upload and Import”.

add-prospects-woodpecker image

3. In the next screen, map Woodpecker fields to those in your spreadsheet. Any unmapped fields will not be imported. If the first row contains column headers, check “Ignore the first row when importing”, right below. When this is done, click “Import”.

add-prospects-woodpecker image

4. In this last screen, you are given a summary of your input and choices. Before you click “Add” to confirm and add these prospects to your campaign, you can also:

Summary screen

Re-importing prospects

If you wish to add already existing prospects to a new campaign or update their data, please check our article about duplicates here.


2. Manually – if you’d like to add just a few prospects.

  1. Click “Add prospects”, on the right, and select “Manually”.
  2. In the table that appears, in the first column, type in the prospect’s email address (required). Hit [Enter] to add another.
  3. Fill the other fields with the information you want to use (First name, Last name, etc.).
  4. Click “Add” to add these prospects to your campaign.

Add Prospects: Manually


3. From database – you can select individual prospects from your database in Woodpecker, once it is populated.

  1. Click “Add prospects”, on the right, and select “From database”.
  2. Select any prospects you previously uploaded, and click “Add” to add them to your campaign.

Please remember that you can filter your prospects by Status, Campaign they are in, Contacted (YES/NO), the file they were Imported from, or by Tags.

add-prospects-woodpecker image


II. Add prospects to Prospects database

There are 2 ways you can add prospects directly to your Woodpecker database:

add-prospects-woodpecker image


Create a campaign for newly added prospects

Once you’ve uploaded some prospects to Woodpecker, you can create a campaign for them. To do so follow these steps:

  1. Checkmark one or more prospects.
  2. Click “Actions”.
  3. Select “Create campaign”.

You’ll be redirected to the newly created campaign.

add-prospects-woodpecker image

Already contacted prospects

In case some of the selected prospects have already been contacted, you’ll be notified about it. Decide whether to include those contacts or remove them from your campaign. Click ‘Create campaign’ to finalize the process.

add-prospects-woodpecker image


Troubleshooting

You’re receiving an error while trying to import your prospects to Woodpecker.

Download the error file and check it. There you will see the fields which couldn’t be mapped correctly. Make sure you don’t include the column “STATUS” with values like “Verified” or “Non-verified”. As a status, you can use only statuses available in Woodpecker. Learn more about our statuses »

You’d like to add the same prospects to another campaign. It doesn’t work and shows duplicates.

Sometimes you may want to add already existing prospects to a new campaign. Here’s the detailed instruction on how to add duplicates.

The Prospect list takes a long time to load.

Clean your browser history and cache. You can also switch to Mozilla Firefox, as it proved to work better with Woodpecker.


IN THIS ARTICLE

How it works
How to switch it on
FAQ

How it works

AI-powered interest level is an extension of the existing interest level that you can use to pre-qualify your prospects in Woodpecker. This feature automates the process for you, so you don’t have to spend hours manually marking your prospects.

The AI-based system analyzes the sentiment of the first reply received from a prospect (for now only in English) and marks its interest level accordingly. Based on the reply, the app automatically will qualify your prospects as Interested, Maybe later, or Not interested.

The only difference is that the replies marked automatically by the system get a respective smiley accompanied by an AI, like in the example below:

use-ai-powered-interest-level image

You will see results in the campaign summary as well.

use-ai-powered-interest-level image


Automation

All actions in Zapier are triggered in the same way as if the interest level was marked manually. So you can set up proper automation and run Woodpecker integration with CRM on autopilot.


Accuracy

Our internal testing systems prove 92% accuracy. That means that sometimes the system may be incorrect. Each time you find our rating misevaluated, you can change it by choosing a different smiley in the interface. All manual corrections will help us improve the AI-powered interest level.


Supported languages

At this point, the system was prepared only for English, so it will not work with replies in languages other than English.


How to switch it on/off

AI-powered interest level is enabled for all new users by default. To turn it off go to Settings → Company Settings → Interest level and click the toggle switch. When the AI-powered interest level is active, you’ll see the switch in green color. If the feature is off, you’ll see it in grey.

use-ai-powered-interest-level image

If you’ve been with us already for a while now and would like to have this feature activated, let us know. You can write to us specifying your Woodpecker account.


FAQ

Q: Why some of the messages don’t have smileys?

We don’t assign smileys when we’re not sure how to qualify the reply. Sometimes it can be difficult to decipher a prospect’s intention due to the message complexity, for example, words your prospect used, context, sense of humor, you name it. Also, the automatic interest level works only for English, so the replies in other languages won’t be marked.

Q: Does the feature automatically mark other responses in the same email thread?

AI-powered interest level markings can be assigned only to the first reply. In case the dynamics of your conversation change, you can always manually adjust the markings. You can do that either in the campaign or when checking your messages in Woodpecker inbox.

Q: What happens when I change the interest level manually?

We remove an AI that accompanies the smiley. It’s worth remembering that the more messages you mark manually, the better the system gets. That helps us improve Woodpecker for you.

Q: What happens when someone responds to an email and that message gets marked by Woodpecker as either Interested or Not interested? Does that automatically remove them from the drip campaign?

While a reply from your prospect stops further follow-ups, simply assigning interest level to the recipient doesn’t. So, when you receive the response to your email, Woodpecker stops the sequence of emails for that prospect. We don’t remove that prospect from that campaign so you can always check your prospect’s history. Moreover, you can be sure that the campaign’s statistics remain intact. Learn what happens when your prospect replies to your email »

Q: I want to download all past prospect data as a CSV format but I can’t see my prospect’s interest level when I download it from the main Prospects tab. I can see the interest levels only when I download prospects from inside of campaigns. Why?

You can access the interest level only in the campaign, so this data isn’t accessible when you export the files through the main Prospects tab. Learn more about exporting data from Woodpecker »

Q: AI-powered interest level isn’t activated on my account. Will Woodpecker automatically assign the markings for my old messages if I switch it on?

No, those messages won’t be marked. Woodpecker will mark only the replies that you receive after enabling this option.


Read more about Automatic Way to Measure Your Campaign’s Success »


IN THIS ARTICLE

How it works
Searching by the TAG
Searching by the STATUS
FAQ

How it works

When your prospects click the ‘unsubscribe’ link, their status changes to OPT-OUT. Additionally, they are given the #UNSUBSCRIBED tag.

OPT-OUT is a global status, which means that once the status is changed, Woodpecker will update it everywhere (every campaign and main prospect list).

As a result, scheduled follow-ups won’t be sent. Moreover, such prospects cannot be added to future campaigns. Status OPT-OUT can be changed back to ACTIVE only manually.

find-prospects-unsubscribed image

To find your new prospects who clicked the ‘unsubscribe’ link, simply open your campaign or Prospects database and filter them by the Status OPT-OUT.


Searching by the TAG

1. Open your Prospects database or campaign,
2. Click ‘Tags’ from the ‘filter by’ section,
3. Choose the #UNSUBSCRIBED tag,
4. The prospects who have opted out will be marked as # UNSUBSCRIBED in the ‘TAGS’ column.

You can type the tag in or select it from the list. Sometimes you may need to scroll it if you happen to have a long list. The tags are put in alphabetical order, which means that you’ll find the #UNSUBSCRIBED tag at the end of the tag list.


Searching by the STATUS

1. Open your Prospects database or campaign.
2. Click Status.
3. Select ‘OPT-OUT‘.

find-prospects-unsubscribed image


FAQ

Q: You can see the list of prospects but can’t find the ‘TAGS’ column?

A: Make sure you have the TAGS column shown. You can move this column by dragging it closer to the ‘Email’ section.

How to do that?

  1. Click on the ‘column icon to see a drop-down menu.
  2. Checkmark the box ‘tags‘.
  3. Click on the column and drag it to the left.

find-prospects-unsubscribed image

Now you can see the tag #USNUBSCRIBED next to the ‘Status’.

find-prospects-unsubscribed image

Q: The ‘TAGS’ column is shown but I can’t see the #UNSUBSCRIBED tag? Why?

A: In one column you can find a couple of tags. Expand the cell to see all of them.

find-prospects-unsubscribed image

Learn about bulk tagging & untagging prospects »

Q: Can I see the prospects who have unsubscribed on the campaign level?

A: Yes, have a look at the main statistics. Look for the number in the OPT-OUT section, right below your opens. To see who opted out switch to Prospects tab in the campaign and use the filter Status → OPT-OUT.

find-prospects-unsubscribed image

Q: How can I see contacts who have unsubscribed from a particular campaign/with a certain status/…?

A: To do so, go to Prospects and select the appropriate filter ( Status, In Campaign, Contacted, Imported) and #UNSUBSCRIBED tag from the ‘Tags’ filter.

Moreover, you can also use it in a campaign. There are three markers available: Interested, Maybe later, and Not interested which should suffice for preliminary qualification of leads.

IN THIS ARTICLE

Woodpecker Inbox
Campaign’s summary
Campaigns’ list
Exporting interest level
FAQ

Woodpecker Inbox

You can find those markers in WoodpeckerInbox. When you select on any reply from a prospect that has been assigned to a campaign you can choose one of the smiley faces to mark the message. They will then appear on the message list on the left.

use-interest-level image

Please note: The number of ‘Interested’ etc. next to the folder name in Inbox relates to how many messages have been assigned given status.


Campaign’s summary

Open a campaign and switch to the PROSPECTS tab to mark your contacts with the relevant interest level:

use-interest-level image


Campaigns list

Go to the Campaigns list to quickly check the Interest level for each campaign. The stats can be found on the right-hand side.

use-interest-level image


Exporting interest level


Filtering prospects

Use existing filters to narrow down your search. Filter your prospects by Status, Campaign, Contacted, Imported or Tags.

Selecting more prospects

Use the Show rows option to display more prospects per page. You can also navigate to another page by clicking the icons <>.


  1. Open your campaign.
  2. Go to PROSPECTS tab.
  3. Click SENT to see all the prospects.
  4. To narrow down your search, filter your prospects by Interested or simply export all the prospects.
  5. Checkmark contacts you want to export or click ‘Select all… prospects’ to mark all the contacts.
  6. Click ‘Actions’ tab.
  7. Choose to ‘Export as .csv’.

use-interest-level image

Here’s how the interest level looks like in your exported file:

use-interest-level image


FAQ

Q: What happens when someone responds to an email and that message gets marked by Woodpecker as either Interested or Not interested? Does that automatically remove them from the drip campaign?

While a reply from your prospect stops further follow-ups, simply assigning interest level to the recipient doesn’t. So, when you receive the response to your email, Woodpecker stops the sequence of emails for that prospect. We don’t remove that prospect from that campaign so you can always check your prospect’s history. Moreover, you can be sure that the campaign’s statistics remain intact.

Q: I want to download all past prospect data as a CSV format but I can’t see my prospect’s interest level when I download it from the main Prospects tab. I can see the interest levels only when I download prospects from inside of campaigns. Why?

You can access the interest level only in the campaign, so this data isn’t accessible when you export the files through the main Prospects tab.

What’s the deal with bounces?

A bounced email (or simply “bounce”) couldn’t be delivered and is returned to the sender. In most cases, it contains information from the mail server, saying why the email could not reach its recipient.

There are two kinds of bounced emails: “hard bounce”, and “soft bounce”. These are appropriately named; in short: if you soft-bounce off a mattress, you can try it again (how cool is that, after all), but that’s not the case with bouncing off hard surfaces.


Here you can check out Why Emails Bounce Back: 10 Most Common Issues »


In either case, Woodpecker will assign the status “BOUNCED” to the related prospect automatically, and will not continue sending emails to that address. You can review the information in the bounced email and decide whether to change the prospect’s status back to “ACTIVE” in order to retry. If you do so, Woodpecker will resume sending it to that prospect.

Bear in mind that they will next get the follow-ups. A solution is to copy your campaign (use the “Copy” button from the drop-down menu on the right), and then add that prospect to this additional campaign, so that the first email can be resent to them.


Reviewing the bounced emails

Inbox

Open the Inbox in Woodpecker, then click “BOUNCED” in the categories on the left. Any bounced emails are recorded by Woodpecker, and you can access them right here.

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Campaigns

Open the Campaigns menu, then click any campaign that has some bounced emails (take a look at the stats), and open the Prospects tab in that campaign, next click the filter “Status” and select “BOUNCED”. Check the related emails in the list by expanding the displayed entries.

You can download and export this list of prospects to a CSV file, by selecting any entries and clicking “Actions” (top-right), then selecting “Export as .csv” from the drop-down menu.

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Troubleshooting

Deliverability – issues with SPAM
Let’s say you have checked your campaigns and Inbox and noticed a lot of bounced emails, some of them marked, for example, as “High probability of SPAM”. This is the signal that your messages may be landing in the SPAM folder and don’t reach your prospects.

Have a look at our articles to learn how to deal with SPAM issues:


So, what are invalids all about?

“Invalid” refers to an email address that has been verified by the system as – you guessed it – invalid, either because there was a typo in it, or because it doesn’t exist, has been deactivated, or otherwise cannot be reached at all (e.g. because it’s in a closed network).

Email addresses are checked and verified by the App thanks to our integration with Bouncer before your emails are sent – Woodpecker checks if the recipient is there and can get your email. If this is found to be false, this status is assigned automatically, and no emails are sent to that address.

Some of these addresses may simply contain a typo, which can be easily corrected by you once spotted. That is why it’s a good idea to check prospects with the Invalid status once in a while.


Checking the invalid addresses

Campaigns

Open the Campaigns menu, then click any campaign that has some invalid addresses (take a look at the stats), and open the Prospects tab in that campaign, next click the filter “Status” and select “INVALID”. A list of invalid addresses in that campaign will be displayed.

You can export this list of prospects to a CSV file, by selecting any entries and clicking “Actions” (top-right), then selecting “Export as.csv” from the drop-down menu.

bounced-vs-invalid image


IN THIS ARTICLE

How to create CSV or Excel file
How to import a file to Woodpecker
Troubleshooting

CSV stands for Comma-separated value. CSV file format uses a comma as a field separator and a new line as a new data record. Woodpecker uses CSV files to import and export the data. You can export your sheet to a CSV file from any web or desktop sheet editor.


Please make sure your Sheet program is configured to use UTF-8 coding. Some programs such as Microsoft Excel make it difficult to export a properly coded CSV file. For that reason, we advise using Google Sheets in the process.


How to create CSV or Excel (XLSX, XLS) file?

1. Prepare your spreadsheet

You can use Google Sheets, Excel or Libre Office, for example. Woodpecker considers an email address as a unique contact ID, please include a single email address per row and one data entry per cell. Here are some of Woodpecker fields that you can find in the App: First Name, Country, City, Phone, Company, Email (required), Title, Last Name, Website, and snippets.

2. Download your sheet as CSV, XLSX or XLS file

In Google Sheets, click File Download as Microsoft Excel (.xlsx) or Comma-separated values.

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An example of the exported CSV file:

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Opening and saving the downloaded file through notepad may clear the text from diacritic signs such as ć, ż, ó. You might want to check if your program is configured to use UTF-8 coding.


How to import a file to Woodpecker

Limitations: please mind adding an Excel file that is bigger than 5 MB is not possible.

1. Open your campaign, click “Add prospects” → “Import”.

When your CSV, XLS or XLSX file is ready, you can import it to Woodpecker. You can add your contacts to the Prospects database or straight to your campaign. When adding prospects to the campaign, don’t switch to the Prospects database!

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If you’re editing a campaign, scroll down to the PROSPECTS.

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2. Next, click “BROWSE”, select your file and hit the button “UPLOAD AND IMPORT”.

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3. Map Woodpecker fields to those in your spreadsheet.

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4. Click ‘ ADD‘ to finish importing your file.

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Check our help Adding prospects to Woodpecker to learn more.


Troubleshooting

You’re receiving an error while trying to import your prospects to Woodpecker.

Download the error file and check it. There you will see the fields which couldn’t be mapped correctly. Make sure you don’t include the column “STATUS” with values like “Verified” or “Non-verified”. As a status, you can use only statuses available in Woodpecker. Learn more about our statuses »

You’d like to add the same prospects to another campaign. It doesn’t work and shows duplicates.

Sometimes you may want to add already existing prospects to a new campaign. Here’s the detailed instruction on how to add duplicates.

Prospect list takes a long time to load.

Clean your browser history and cache. You can also switch to Mozilla Firefox, as it proved to work better with Woodpecker.


prospect-status image

Actually, each prospect has two statuses assigned:

This is why when you check the status of some prospect it sometimes has one value on the main prospect list (Prospects), and another in the campaign(s) that they are included in. The status in the main list depends on several things and is difficult to break down if the prospect has been contacted multiple times. The status in a campaign is a simpler story.


Learn how to bulk change the status »


Let’s look at every STATUS which you can find in Woodpecker:

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ACTIVE

This is the starting point. Every prospect is given this status right after being added to Woodpecker. In a campaign, this status means that the prospect either hasn’t been contacted yet or hasn’t yet replied.


BLACKLISTED

That’s the opposite of active. This status means that the prospect will not be contacted unless this status is changed manually. It is global, which means that changing the prospect’s status to BLACKLISTED at any place in Woodpecker will change it everywhere (every campaign and main prospect list). Assigning this status means that you do not want this prospect to be contacted in any existing or future campaign.

This status is assigned automatically when Woodpecker registers a response to a campaign from another email address (which doesn’t belong to your prospect yet may share the same domain). This new email is then added to the main prospect list (Prospects) with the #SECONDARYEMAIL tag and status BLACKLISTED. (Not sure what the #SECONDARYEMAIL tag means? You’ll find out here).

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Status BLACKLISTED can only be changed back manually.


RESPONDED

When a prospect replies, their status changes to RESPONDED and is counted as such in statistics. You’ll see this status in the campaign as well as in the Prospects database.


INVALID

This is a local status which means that you can find it on the campaign level. Woodpecker validates an email address every time you’re trying to send a message. If something is invalid now, it doesn’t mean it will be invalid forever. This status is then assigned when the prospect’s email address is found to be non-existent. This procedure is not bulletproof, but it will detect most of the invalid addresses before any emails are sent to them. This is possible thanks to our native integration with Bouncer.


BOUNCED

If the email sent to a prospect gets bounced (cannot be delivered), this prospect is automatically assigned the status BOUNCED. If you notice that you receive a lot of bounced messages, you may be experiencing deliverability issues and your messages may be landing in SPAM. Check your Inbox to learn the reason why your emails are being bounced.

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OPT-OUT

This status is automatically given to a prospect who:

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Prospects previously marked with the #UNSUBSCRIBED tag now will be also assigned the status OPT-OUT. Use this status when your prospects ask you to remove them from your mailing list to ensure that you won’t contact them again. Status OPT-OUT can be changed back to ACTIVE only manually.


AUTOREPLIED

We do our best to recognize most autoresponders. When Woodpecker detects an autoresponder (out-of-office reply), the status of the prospect is changed to AUTOREPLIED locally.

When you receive the autoresponder, that prospect will appear in the column To Check in that particular campaign. Click To Check and you’ll be redirected to the category AUTOREPLY. If you wish to continue sending, choose the date to resume. Here, you can also change the prospect’s status by clicking the dropdown.

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PAUSED

This is the local status and can be found only in the campaign. It means that sending to a prospect has been paused, obviously. If your prospect is assigned the status PAUSED, you’ll see a little dot next to the tab To Check and corresponding category/categories (Missing Snippet, Autoreply, Other Campaign, Secondary Reply, Manual.)

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There are four situations in which a prospect can be marked as PAUSED:

  1. PAUSED (MISSING SNIPPET) – when a prospect in your campaign lacks the needed snippet, for example, {{FIRST NAME}}.prospect-status image

    The sending is put on hold until you add the missing snippet, delete that custom field from the email copy or remove the prospect from the campaign. Don’t forget to click the “Send” button!

  2. PAUSED (OTHER CAMPAIGN) – when a prospect is added to more than one campaign.prospect-status image

    When editing a campaign, the prospect list gets checked every time when a Save & Send or Resume button is clicked. If a prospect is found to be in some other running campaign but has been already contacted in the campaign edited at the moment, we can choose to pause follow-ups to such a prospect. As a result, the prospect is marked as PAUSED (OTHER CAMPAIGN) in the currently edited campaign. You can also choose to pause prospects in another campaign once you upload your CSV, XLS or XLSX file or add prospects manually. If your prospect is active in more than one campaign and replies in one of them, it will be also marked as PAUSED.

  3. PAUSED (SECONDARY REPLY) when a prospect replies from another email address. prospect-status image

    Sometimes your message gets forwarded to another person who then answers to your email. When this happens, Woodpecker marks your prospect as PAUSED (Secondary Reply.)

    This means that we were not able to assign this email to your prospect because the email address is different but we believe that it is related to the particular campaign and it may be a reply from someone else from the same organization. Then, you’ll have a chance to check and review it in the tab “To Check” → Secondary Reply. Click the dropdown to change their status.

  4. PAUSED (MANUAL) – when you manually change the status to PAUSED.prospect-status image

    Check the prospects in each category and decide what should be done next.

Sometimes it can happen that your prospect will be put into a couple of categories at once. Make sure you change their statuses in all categories to ACTIVE (and fill in the missing snippet, for example) to continue sending emails.


REMOVED

We assign this status in the campaign to prospects that were deleted from Woodpecker yet you had contacted them before. When you remove your prospect’s address from the Prospects database, you will still find them in the campaigns they were added to with the status REMOVED. We keep these prospects in your campaign to make sure your statistics are correct.

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NONRESPONSIVE

This is a local status which means that it exists only within a campaign. Your prospects are automatically marked as NONRESPONSIVE when they don’t respond to you within the time you set for a particular campaign. Learn more »

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There are 2 ways in which you can accomplish this task: either by changing the status of multiple prospects at once in bulk or by re-importing prospects in a CSV or Excel file.

IN THIS ARTICLE

Blacklisting prospects in bulk
Re-importing prospects in a CSV or Excel file


I. Blacklisting prospects in bulk

BLACKLISTED is a global status. That means that changing the prospect’s status to BLACKLISTED at any place in Woodpecker will change it everywhere (every campaign and main prospect list). Assigning this status means that you do not want this prospect to be contacted in any existing or future campaign. Read more about statuses » and how to change statuses in bulk »

Campaign

  1. Edit your campaign and go to ‘Prospects’.
  2. Checkmark contacts you want to bulk change.
  3. Click the ‘Change status in bulk’ icon.You can find the icon next to the 'Actions' tab.
  4. Select ‘BLACKLISTED’ from the list and click ‘save’.

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Prospects database

  1. Open the main Prospects tab.
  2. Checkmark some contact.
  3. Click the ‘Change status in bulk’ icon.You can find the icon next to the 'Actions' tab.
  4. Select ‘BLACKLISTED’ from the list and click ‘save‘.

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II. Re-importing prospects in a CSV or Excel file

1. Create a CSV or Excel file containing two columns:

A. Email – with the email addresses you want to block,
B. Status – with the word BLACKLISTED in each row.

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Make sure that the status is written in uppercase.

2. When the file is ready, open the Prospects menu.

3. Next, click ‘Add prospects’ on the right, and select ‘Import’.

When importing the file to Woodpecker, make sure to select ‘Update the existing contact with changed or new fields’ (otherwise this will have no effect!).

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4. Match the columns from the CSV or Excel file with those in Woodpecker.

If you created column headers in the first row, tick ‘ Ignore the first row when importing’.

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If you wish to block entire domains instead, we have a different solution for that.

This guide will take you through this process.

IN THIS ARTICLE

How to remove prospects from a single campaign?
How to delete prospects from the main list of Prospects?
How Inbox behaves when you receive a reply from a deleted prospect?


How to remove prospects from a single campaign?

Edit your campaign before you proceed.

  1. Select prospects from the list in the Prospects section.
  2. On the top right corner of the prospect list, the “Actions” menu will appear. Click it.
  3. Choose to delete prospects from the campaign and confirm your action.

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Mind you, in case a prospect received at least one email in that campaign, you won’t be able to remove it from the campaign. However, you will be able to delete that prospect from the main list of Prospects. Learn how and check how it works.

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How it works


How to delete prospects from the main list of Prospects?

The process is fairly the same.

  1. Choose Prospects from the top menu.
  2. Select prospects from the list.
  3. On the top right corner of the prospect list, “Actions” menu will appear.
  4. Choose to delete prospects from the campaign and confirm your action.

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How it works


How Inbox behaves when you receive a reply from a deleted prospect?

If contact is removed from the campaign and you chose an option in Settings → Email Accounts, Woodpecker will download only emails connected with a prospect or a campaign.

If contact is removed from the main list of prospects and you chose an option in Settings → Email Accounts, Woodpecker will download only emails connected with a campaign and will not recognize new emails not connected with a campaign.


In case your prospect clicks the “Unsubscribe” link, their status will be changed to OPT-OUT and tag #UNSUBSCRIBED will be added. Use the same status when someone asks you to be removed from your contact list.


For Woodpecker to detect your prospect’s timezone, first, you need to fill in the column “Country”. In case this information is missing, you’ll see the corresponding column in orange color and timezone detection won’t be possible.

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Learn how to schedule emails using your prospect’s timezone.


How to detect your prospects’ timezones?

  1. Open the main Prospects list.
  2. Select your prospects by check-marking them.
  3. Click the “Actions” tab.
  4. Choose “Detect timezone” from the drop-down menu.

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FAQ

Q: I selected the timezone for my prospects but didn’t mean to. How can I undo it?

  1. Simply click the previously selected timezone,
  2. Select Unknown from the list. Done! Tip: You’ll always find this option at the top of the list!

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Q: What if my prospect lives in a country with multiple timezones?

In this case, please select the relevant timezone manually.

  1. Open the main Prospects list.
  2. Go to the column “TIMEZONE” by dragging the cursor to the right.
  3. Click Select timezone… and scroll through the list to choose the right timezone for your prospect.

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If you happen to know the state from which the prospect is, for example in the USA, you can add it in the “STATE” column. It can be either a full state name or a two-letter abbreviation. Woodpecker will detect the timezone correctly then.

Q: Will it work out the time zone if I just have the country code? For example GB or the US?

Yes, you can also include the country codes and the timezone will be detected as well, so if you wish you do not need to write the whole country name.

Q: Can I also use postal codes to detect timezone?

No, we do not detect timezones based on postal codes.

Q: I can’t find the ‘TIMEZONE’ column. What am I doing wrong?

Don’t worry! Most probably this column is not shown in the table.

  1. Click the three dots in the table’s top right corner to open the drop-down menu.
  2. Navigate to the second page by clicking the arrows.
  3. Check-mark “timezone” box.

detecting-timezone image

IN THIS ARTICLE

How it works
Tagging prospects
Untagging prospects
FAQ

How it works

bulk-tagging-untagging-prospects image

Tagging prospects helps in organizing your email flow. Easily mark the contacts with a tag to later decide which email should be sent to which group. You can tag your prospects already in the CSV or Excel file.

First, add a column ‘Tags’ in the prospects list that you want to import to Woodpecker. Next, match the fields with the Woodpecker field when importing your contacts.


Filtering prospects

Use existing filters to narrow down your search. Filter your prospects by Status, Campaign, Contacted, Imported or Tags.

Selecting more prospects

Use Show rows option to display more prospects per page. You can also navigate to another page clicking the icons <>.


Tagging prospects

  1. Checkmark contacts you want to tag.
  2. Click the ‘Tags‘ icon.
  3. Add a tag by typing in the name or select an already existing tag from the drop-down menu.
  4. Your tag will be added to your tag collection.
  5. Click ‘save & apply’ to finish the process of tagging selected prospects.
  6. Your prospects have been successfully tagged.

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Untagging prospects

  1. Checkmark your prospects.
  2. Click the ‘Tags‘ icon.
  3. Deselect the tag.
  4. Click ‘save & apply‘ to finish removing
  5. Your prospects have been successfully untagged.

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FAQ

Q: If I want to upload my prospects with a tags column and add multiple tags per prospects, how do I separate each tag? Would this work for example if I wanted 3 tags?

Yes, you can add several tags per prospect. Mind you, when adding only one tag to a prospect, the # symbol (hash) is being added automatically in Woodpecker. However, if you want to add more tags, you need to use # to separate them.

Q: Can I use several tags for one prospect?

Yes, to do so, separate each tag with the hash ( #). In Woodpecker, you’ll see all of them included in column TAGS in the Prospects database. Here’s the example:

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Q: Can I change a tag’s name?

Changing the name of the tag isn’t possible. However, you can always add a new tag for your prospect.

Q: Can I remove the tag from a prospect?

To remove the tag for a prospect, simply delete it. If you’d like to untag multiple prospects at once, use the bulk option.

Q: I added a wrong tag to all prospects, how can I remove this tag?

  1. Go to the Prospects tab.
  2. Filter your prospects by Tags.
  3. Select prospects that you want to untag.
  4. Click the ‘Add tags in bulk‘ icon.
  5. Click the icon and deselect the tag.
  6. Click ‘save & apply‘.

Q: Can I update tags on existing prospects?

Yes, you can. Upload your CSV or Excel file to Woodpecker using the option “Update the existing contact with changed or new fields”. Read more »

Q: How can I search for prospects with a specific tag?

Go to the Prospects tab and filter your prospects by Tags. Type in the tag you’re searching for or scroll the list.

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You can select multiple tags at once, for example, #TAG, #TEST.

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Q: How many tags can I add?

Quite a lot. Actually, you can add an unlimited number of tags to Woodpecker. Enjoy!

Woodpecker recognizes most replies sent by autoresponders (it is still learning to understand “Out of office” in Chinese). When a message is marked as being an auto-response, your prospect’s status changes to Autoreplied.

You’ll find this prospect in the To Check tab in the category AUTOREPLY. You are given an option to set the date when the prospect should be contacted again.

How to set the date for a new email?

1. Open your campaign.

2. Click the tab To Check.

3. Navigate to the category AUTOREPLY.

4. Click Resume on date…

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5. Select the day you want your follow-up to be sent. You can also type the date in.

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6. Your prospect’s status will be changed to ACTIVE and the date of the next follow-up will be shown in the details.

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Tip: You can choose the date of the next contact for that prospect also in Inbox.

prospect-autoresponder image

IN THIS ARTICLE

How it works
How to add a domain to Safety tab?
FAQ

How it works

blacklist-domain image

Sometimes you would like to avoid sending emails to any person from a given domain. For example, you finalized a sale and there is no need to cold email that particular company again. Despite your best efforts, it might happen that somebody from that company gets included in a future campaign.

To avoid the risk of sending unwanted emails that can make you look unprofessional, we have implemented the possibility to add a whole company to the blacklist. This way no email from that domain will be contacted even if it is added accidentally to a future campaign.

Below we are explaining how to do this in a few simple steps.


How to add a domain to Safety tab?

1. First, go to SETTINGS → COMPANY SETTINGS → Safety.

When you are there for the first time, probably no domain has been blacklisted yet.

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2. Click ADD DOMAIN to blacklist some domains.

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3. Now, type in the domain.

Say that I do not want to send any cold emails to my company. Our domain is woodpecker.co. I also do not want to contact anybody from woodpecker.com domain, so I type it as well — just hit Enter on your keyboard and write it in a new line.

blacklist-domain image

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4. When you’re done typing, just hit ADD.

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5. Then you will see the updated list of blacklisted domains.

Next to each domain, you will find the number of prospects that have already been included in your campaigns and that will be effectively removed from any further communication via Woodpecker.

blacklist-domain image


FAQ

Q: Can I remove a domain from the blacklist later?

Yes, please remember that by deleting this domain from the blacklist you allow Woodpecker to send emails to this company. To remove the domain from the blacklist, click ” Delete 1 domain” or the red X (❌) next to it.

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Then, click DELETE to confirm your action.

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For Agencies

Global blacklist

You can also block email addresses or whole domains from your Agency level. By doing this, you can make sure that certain domains/prospects won’t be contacted via any of the companies created under your Agency.

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Q: Can I remove multiple domains from the blacklist at the same time?

Yes, removing more than one domain from the list at once is also possible. Just checkmark the domains you want to remove from the blacklist, you can use the ” Select all domains” link, and then click ‘Delete 2 domains’ on the right above the table.

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Q: Can I export or download the list of blacklisted domains from Woodpecker?

For now, this option isn’t available on Woodpecker. However, you can always reach out to our Support team so they could help you out.


To learn how blacklisting domains affects your prospects statuses, go to: How does blacklisting domains work?

When a prospect replies to your cold email from an address different from the one in your prospects list (the one that the email was sent to in your campaign), then Woodpecker will detect it, provided that the original message is included in the reply.

When this happens, Woodpecker marks your prospect as PAUSED (Secondary Reply) and adds a #SECONDARYEMAIL tag.

prospect-reply-another-email-address image

This email, aside from landing in Inbox in the app, will be viewable in the respective campaign, in conversation history for that prospect (the original email address) and in the main Prospects tab.

How to review a prospect:

  1. Open the tab To Check
  2. Click the category Secondary Reply.
  3. Click the dropdown to change their status.

How can I find people with the #SECONDARYEMAIL tag?

  1. Go to Prospects.
  2. Click “Tags“.
  3. Select #SECONDARYEMAIL or type it in.

prospect-reply-another-email-address image

What happens when your prospects reply to your email?


Learn how to bulk change the status »


However, there are 2 cases when changing the status manually is advised:

1. When your prospect sends you a message, asking to be removed from your database.

In this case, change the status to OPT-OUT. This status ensures that no emails will be sent in the future. Go to the chosen campaign, click on the status and select OPT-OUT from the dropdown menu.

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Let your prospects opt-out of your campaign by adding the unsubscribe link » to your copy.


2. When you receive an out-of-office reply.

In such a case, your prospect will be assigned the status PAUSED (AUTOREPLIED). You’ll see a red dot next to the To Check tab » in your campaign. Open it and click category AUTOREPLY. Decide what actions should be taken next. If you wish to continue sending, choose the date to resume. Here, you can also change your prospect’s status by selecting one from the dropdown menu.

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Learn more about what happens if a prospect sets an autoresponder »


Since you’ve got a response from your prospects so head over to our blog to learn What to Do When You Get an Interested Reply to Your Cold Email? » or What to Do When You See Negative Replies to Your Cold Emails? »

IN THIS ARTICLE

Status NONRESPONSIVE
How it works
FAQ

NONRESPONSIVE

This is a local status which means that it exists only within a campaign.

nonresponsive-prospect image

How it works

Read more about statuses »


FAQ

Q: What happens if my prospect responds to my email after some time?

In case your prospects reply, unsubscribe, or the message gets bounced, Woodpecker updates the status accordingly.

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Q: Can I send more emails to prospects who hit the end of our campaign and are marked as NONRESPONSIVE?

Yes, you can add more emails to the sequence in order to reach out to those prospects. Edit your campaign, add some follow-ups and click “SEND”.

Q: How can I find prospects who are marked as NONRESPONSIVE?

Open your campaign, go to the ‘Prospects’ tab and filter your prospects by ‘Status’ → NONRESPONSIVE.

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Q: Can I export the list of the nonresponsive prospects?

Yes, first, look up the prospects with NONRESPONSIVE status (1.). Secondly, checkmark the ones which you want to download (2). Thirdly, click ‘Actions’ (3.) → ‘Export as .csv’ (4.)

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Q: How can I find NONRESPONSIVE prospects when editing a campaign?

First, open your campaign and click ‘Edit’. Secondly, scroll down to the PROSPECTS section. Thirdly, filter your contacts by ‘Status’ → NONRESPONSIVE.

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