Managing your Email Accounts

In order to use your email account for sending in Woodpecker, you need to connect it to our app and then to one of your free slots.

IN THIS ARTICLE

1. How it works
2. How to activate an Email Account
3. How to deactivate an Email Account
4. FAQ

1. How it works

If you wish to add an email account to Woodpecker go to the Settings → Accounts tab.

manage-email-accounts image


Note: if you do not have any free slots you won’t be able to activate newly added email accounts. You can always deactivate one of the currently active email accounts and replace its slot with a new one. Learn how to add a new slot to your Woodpecker account »


Once you connect your email addresses you can switch their status between Active and Inactive in order to manage them or to add additional ones.

2. How to activate an Email Account

In order to activate your email simply hit a switch button next to it and after that, you’ll see it changing its color to green, which means your email account is now active and available for sending.

manage-email-accounts image

Active email account allows you to run a campaign with it and receive incoming emails from your prospects. It is important to keep it active as long as your campaign isn’t marked as ‘Completed in order not to miss any response from your recipients.

Keep in mind that you won’t see the activation switch button if you do not have any free slots to which this email account can be connected.


In Woodpecker Agency

You can manage your clients’ email accounts directly from the list of companies. Simply click on the arrow right to their company name and you’ll see emails under their account.

manage-email-accounts image

Remember, that in order to be able to activate an email account, there needs to be an empty slot on your main Agency account.

This can be achieved by either deactivating other unused email account or by simply purchasing an additional slot »


3. How to deactivate an Email Account

Once you’ve finished your campaign using a certain email account you can deactivate it off by clicking on the switch button next to Sending Limit in order to deactivate it and empty the slot for another email address.

manage-email-accounts image

Remember that Woodpecker will not track incoming emails for deactivated email accounts. All your current running campaigns using this address will be paused.

Deactivating email accounts gives you the opportunity to add a new email address (or activate another one) without the need to delete an unused one. You can keep them all connected to Woodpecker and toggle between them as you need.


FAQ

Q: Will I be billed for the email accounts connected to Woodpecker?
No, your bill is based on the number of slots you have and add-ons. Connecting email accounts is free of charge. Here you can read more about our billing »

Q: Why can’t I click the switch button to activate my account?
Please check if you have any free slots available in the Marketplace → Slots tab. If you don’t you, can either buy an additional slot or deactivate one of your currently active email accounts.

Q: How can I remove an email account from Woodpecker?
If you wish to remove your email address from Woodpecker simply click on the trash icon next to it in the Email Accounts tab in Settings.

Turn knowledge into results

Send follow-ups that make a business thrive