Conditional Email Configuration

Conditional Email Configuration means that Woodpecker can send emails from your mailbox, but will fail to fetch the responses you get.

Sometimes you could come across the message “My email connected with Woodpecker conditionally” after connecting the email account.

As a result, some responses in Woodpecker won’t appear in Woodpecker Inbox, the app may send a follow-up to an address that already replied, or your statistics may be imprecise.

You’ll be notified if that happens as the connected email will be shown in orange color.

Image with pop-up explaining what is conditional email connection

In order to fix the conditional connection, check these settings of your mailbox outside of Woodpecker first:

  • Make sure there is no forwarding or labeling set up on your account and that you’ve enabled IMAP on your mailbox.

  • Also, check your SPAM folder for any message coming from the Woodpecker domain. If you see any notification email, move it to the inbox.

Next, try to reconnect your email in Woodpecker by following these steps:

1. Click on the email address you connected with Woodpecker

Go to “Settings” and click on the “Email Accounts” tab. There, you’ll be able to see all the email accounts you’ve added before. Click on the email which was connected conditionally. It will be in an orange font with a warning sign next to it.

Image with an arrow pointing to Settings icon next to the email account with error

2. Click ‘edit’ next to ‘Configuration’

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3. Click ‘Continue’

In case you’ve connected your account manually, you don’t have to edit any of the existing fields. Just click the ‘Continue‘ button and wait for Woodpecker notification. That should resolve the issue.

If the account was connected automatically, you will additionally have to click the “Connect different account” button and choose the same one after a window pops up.

Image with an arrow pointing to the

Troubleshooting

Manual testing

If you still get a notification about conditional email configuration, do a manual test (send and receive a message). If successful, notify our Support team. If the test fails and the issue still persists, also let us know.

Other connection issues

Experiencing issues while connecting your mailbox to Woodpecker? Have a look at our article I can’t connect my mailbox »

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