My campaign is running, but emails are not being sent

You've noticed your campaign is running but it hasn't sent any messages? See how to fix it.


How it works
How to reconnect your email account

How it works

Go to the ‘Settings’ → ‘Accounts‘. There, you should see a list of email accounts connected to your Woodpecker account.

Email accounts connected properly are shown in black.

Connected email account in Accounts tab

Mailboxes disconnected from Woodpecker will appear in red.

Disconnected email account in Accounts

How to reconnect your email account

1. Go to ‘Settings’ → ‘Accounts’.

2. Select the disconnected email account. You will be redirected to a new page.

Disconnected email account in Accounts tab

3. Click the Reconnect the email link.

Reconnect the email link in General settings

4. Follow the steps on screen, allowing Woodpecker to access your inbox if necessary.

Here you can find our separate article on how to safely reconnect the email account and in case you’ll have any troubles doing so, reach out to us at [email protected] »


Q: Why did my mailbox got disconnected?

Let’s say you have a Gmail or Microsoft account. You may have configured it properly some time ago then somewhere along the way you changed your password. Please remember that you need to update the password in Woodpecker as well. Besides, your mailbox can get disconnected because of the issue with the authorization mechanism called Refresh Token.

We use it to securely connect your Woodpecker account with your mailbox and grant the App access to your inbox. Sometimes this is an authorization and the link can break, so you need to reconnect.


Woodpecker may connect your email address conditionally. Check what that means and how to fix this issue in our article.
In case of any other connection issues, have a look at our article I can’t connect my mailbox.