{"id":12991,"date":"2021-09-09T09:29:10","date_gmt":"2021-09-09T08:29:10","guid":{"rendered":"https:\/\/woodpecker.co\/blog\/?p=12991"},"modified":"2025-07-07T08:15:31","modified_gmt":"2025-07-07T07:15:31","slug":"email-sms","status":"publish","type":"post","link":"https:\/\/woodpecker.co\/blog\/email-sms\/","title":{"rendered":"Email and SMS: How to Combine These Two Channels for Outstanding Results?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Since <\/span><a href=\"https:\/\/blogs.constantcontact.com\/email-marketing-statistics\/\"><span style=\"font-weight: 400;\">60% of consumers access emails via a mobile device<\/span><\/a><span style=\"font-weight: 400;\">, email and SMS can be a useful combination for companies who want to adjust their communication strategy to an ever increasing mobile audience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">More channels for touch points with your audience means booking more meetings, closing more deals and building a meaningful relationship quicker.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Read on to see how you can use <a href=\"https:\/\/www.smsapi.com\/en\">SMS text messages<\/a> with your regular email campaigns to increase success rates.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Why should you use SMS for your outbound communication?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The first SMS was sent in 1992, and it&#8217;s still one of the most popular forms of communication for business today. It has barely changed since then and it\u2019s very powerful. According to <a href=\"https:\/\/www.localproject.net\/docs\/texting-stats\/\">research<\/a><\/span><span style=\"font-weight: 400;\">, 98% of people open text messages, 90% of them do that within the first 3 minutes of receiving it, and 45% of them reply. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides being efficient, text messages are a quick, cost-effective way to engage with customers and the results can be analyzed rapidly.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What can you use SMS for in your outreach?<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">1.<strong> To set up a call after an \u201cinterested\u201d response<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When a prospect replies to your email that they\u2019re interested in learning more, you can send an SMS in which you ask to schedule a meeting to chat about your offer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A simple message like this one can do the trick: \u201cHey {{FIRST_NAME}}, thanks for expressing interest in our offer! Let\u2019s hop on a call &#8211; here\u2019s my number. Let me know when you\u2019re available!\u201d.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. <strong>For recruiting &#8211; to confirm an interview<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You add Calendly links to your emails, and when someone schedules a call, you can send an SMS to confirm the meeting and include any necessary information.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3.<strong> As a reminder before a meeting<\/strong><\/span><\/h3>\n<p>For any meeting you\u2019ve got in your calendar, you can set a <a href=\"https:\/\/www.goreminders.com\/text-reminders\">text reminder<\/a> an hour before so the prospect or client doesn\u2019t miss it.<\/p>\n<h3><span style=\"font-weight: 400;\">4.<strong> To re-engage prospects when they cancel a meeting with you<\/strong><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When someone cancels a meeting that\u2019s been scheduled via Calendly, you can add them to a re-engaging campaign and send them an SMS.<\/span><\/p>\n<p>\n<aside class=\"cta-block cta-block--a-version js-cta-block ab-no-10-cta-block ab-no-11-cta-block\">\n  <p class=\"cta-block__heading u-heading-preset-md-600\">Send multichannel campaigns with Woodpecker<\/p>\n  <div class=\"cta-block__form-container\">\n    <form class=\"js-cta-block-form\" action=\"https:\/\/woodpecker.co\/signup\/\" class=\"cta-block__button-only-form js-cta-block-no-input-form\">\n      \n\n\n\n\n\n\n\n\n<button class=\"c-button js-button c-button--color-main c-button--size-small u-focus-visible-outline\">\nStart free trial\n<\/button>    <\/form>\n    \n    <form class=\"c-input-button-form js-cta-block-form cta-block__form\" action=\"https:\/\/woodpecker.co\/signup\/\" method=\"POST\" novalidate>\n        \n  <div class=\"c-form-field js-form-field  c-input-button-form__form-field\">\n    \n    <label class=\"c-label c-form-field__label\" for=\"cta-block-form-email-1548237345\">Work email<\/label>\n\n                    \n  <input class=\"c-input  js-input c-input-button-form__input\" placeholder=\"will@woodpecker.co\" name=\"email\" id=\"cta-block-form-email-1548237345\" type=\"email\" \/>\n            \n    <span class=\"c-form-field__error js-error\">\n                                      Invalid email format\n        \n\n                <\/span>\n  <\/div>\n\n        <div class=\"c-input-button-form__button\">\n          \n\n\n\n\n\n\n\n\n<button class=\"cta-block__button c-button js-button c-button--color-main c-button--size-small u-focus-visible-outline\">\n                Start free trial\n        \n\n<\/button>        <\/div>\n\n            <\/form>\n  <\/div>\n<\/aside><\/p>\n<h2><span style=\"font-weight: 400;\">How to add SMS messages to your outreach campaigns<\/span><\/h2>\n<h3><strong>Step #1: Pick and register your number\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">There are two types of numbers you can register to fire up your SMS campaigns: a short code or a long code.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Short codes are 4-6 digit numbers. Companies use short codes to send out messages quickly. Text messages sent through a short digit number can reach hundreds of people per second and millions per day. Companies commonly utilize this technology for sending promotions, alerts as well as notifications.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Long codes contain 10 digits. 10 DLC is the North American system for sending A2P (application-to-person) business messages using a standard 10-digit phone number. When using long code you can send one SMS per second and up to 5000 per day. This number is good for sending more personalized and segmented texts. Businesses use 10 DLC for sending out updates, shipping details, surveys, and meeting reminders.<\/span><\/p>\n<p>Then, register the number with The Campaign Registry. This applies if you&#8217;re sending to recipients based in the US. Some services, like Salesmsg, will handle the registration for you.<\/p>\n<h3><strong>Step #2: Ensure high SMS deliverability<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The SMS industry is currently changing. Here&#8217;s what you should know about the current changes in rules and regulations, as well as how they will affect your long code messaging deliverability.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some core elements you should apply:<\/span><\/p>\n<h4><strong>1. You need to have a Terms and Conditions Page<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">If you are using long code messaging, you\u2019re obligated to have a Terms and Conditions page on your website and you should add it through a hyperlink to your auto-reply text messages, so recipients can access it with one click. This way you will ensure you are in compliance with FCC (Federal Communications Commission) regulations while also giving the user all of their important information on one convenient website.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This page needs to include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">your company name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cMsg and data rates may apply\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">opt-in instructions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">opt-out instructions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">your privacy policy<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">support\/contact information<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.westfield.com\/sms-terms\"><span style=\"font-weight: 400;\">Here is an example<\/span><\/a><span style=\"font-weight: 400;\"> of a proper Terms and Conditions Page made by Westfield, an Australian shopping center.<\/span><\/p>\n<h4><strong>2. Get the recipients&#8217; consent before sending out text messages<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Spam is one of the biggest threats to consumers, so it&#8217;s great that we&#8217;re taking steps to protect people from these pesky messages. If you want your company to contact leads or customers via text message, all users need to express their explicit consent before they receive any long code messages from you.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><div id=\"attachment_12999\" style=\"width: 424px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-12999\" decoding=\"async\" loading=\"lazy\" class=\"wp-image-12999\" src=\"https:\/\/woodpecker.co\/blog\/app\/uploads\/2021\/09\/email-and-SMS-campaigns-img-1-300x221.png\" alt=\"email and SMS campaigns img-1\" width=\"414\" height=\"305\" srcset=\"https:\/\/woodpecker.co\/blog\/app\/uploads\/2021\/09\/email-and-SMS-campaigns-img-1-300x221.png 300w, https:\/\/woodpecker.co\/blog\/app\/uploads\/2021\/09\/email-and-SMS-campaigns-img-1-1024x754.png 1024w, https:\/\/woodpecker.co\/blog\/app\/uploads\/2021\/09\/email-and-SMS-campaigns-img-1-768x566.png 768w, https:\/\/woodpecker.co\/blog\/app\/uploads\/2021\/09\/email-and-SMS-campaigns-img-1.png 1116w\" sizes=\"(max-width: 414px) 100vw, 414px\" \/><p id=\"caption-attachment-12999\" class=\"wp-caption-text\"><em>Source: support.manychat.com<\/em><\/p><\/div><\/p>\n<h4><strong>3. Provide opt-out for users<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">In addition to gaining a text with the user&#8217;s consent before sending them messages, long code messaging rules state that you must also have an opt-out program where customers can get out at any time. To do this, display the words &#8220;STOP&#8221; in your message. If someone types &#8220;STOP&#8221;, you should remove them from your SMS list immediately or within no more than 10 days being the suggested timeline\/timeframe. Otherwise, you risk hurting your brand\u2019s reputation which could potentially lead to fines by the FCC.<\/span><\/p>\n<p><div id=\"attachment_13002\" style=\"width: 401px\" class=\"wp-caption aligncenter\"><img aria-describedby=\"caption-attachment-13002\" decoding=\"async\" loading=\"lazy\" class=\"wp-image-13002 \" src=\"https:\/\/woodpecker.co\/blog\/app\/uploads\/2021\/09\/email-and-SMS-campaigns-img-2-300x237.jpg\" alt=\"effective email and SMS campaigns img-2\" width=\"391\" height=\"309\" srcset=\"https:\/\/woodpecker.co\/blog\/app\/uploads\/2021\/09\/email-and-SMS-campaigns-img-2-300x237.jpg 300w, https:\/\/woodpecker.co\/blog\/app\/uploads\/2021\/09\/email-and-SMS-campaigns-img-2-1024x808.jpg 1024w, https:\/\/woodpecker.co\/blog\/app\/uploads\/2021\/09\/email-and-SMS-campaigns-img-2-768x606.jpg 768w, https:\/\/woodpecker.co\/blog\/app\/uploads\/2021\/09\/email-and-SMS-campaigns-img-2-1536x1213.jpg 1536w, https:\/\/woodpecker.co\/blog\/app\/uploads\/2021\/09\/email-and-SMS-campaigns-img-2.jpg 1999w\" sizes=\"(max-width: 391px) 100vw, 391px\" \/><p id=\"caption-attachment-13002\" class=\"wp-caption-text\"><em>Source: tatango.com<\/em><\/p><\/div><\/p>\n<h4><strong>4. If your text messages are automated, include this info<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">If your SMS campaign is generated automatically, there is some essential information you should include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">your SMS program name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">support\/contact information\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">STOP instructions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HELP instructions<\/span><\/li>\n<\/ul>\n<h4><strong>5. Set up your SMS campaigns within the daytime hours<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">Remember to send the messages within business hours. It&#8217;s fine to send an SMS during the day, but sending one in the middle of the night can be disruptive and annoying for the person on the other end. So make sure you set up your SMS communication for daytime hours to avoid any complaints.\u00a0<\/span><\/p>\n<h4><strong>6. Keep your messages short<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">For most countries, the maximum number of characters in one SMS is 160, so your texts should be short and to the point. Also, long codes don&#8217;t support concatenation so make sure your messages are split into shorter ones rather than longer pieces of text that won\u2019t fit together well when it comes to a long code restrictions.<\/span><\/p>\n<h4><strong>7. Ensure the sending limit<\/strong><\/h4>\n<p><span style=\"font-weight: 400;\">The long code messaging rules state that you can&#8217;t send more than one text message per second and a maximum of 5,000 messages per day. If you go any higher than that, your number runs the risk of being blocked.<\/span><\/p>\n<h3><strong>Step #3: Integrate your SMS texting with your email campaigns<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">If you&#8217;re using Woodpecker for your email campaigns, it&#8217;s easy to integrate it with a reliable texting solution like <\/span><a href=\"https:\/\/www.salesmessage.com\/get-started-now\"><span style=\"font-weight: 400;\">Salesmsg<\/span><\/a><span style=\"font-weight: 400;\">. Salesmsg can enable your existing landline business phone number to send out automated texts or provide you a new one for you to use. With an easy dashboard you can send, receive, and manage your text message conversations.<\/span><\/p>\n<p>Remember the scenarios I described at the beginning of this article? You can bring them all into life with the <a href=\"https:\/\/woodpecker.co\/integrations\/salesmessage\/\">Woodpecker + Salesmsg sync<\/a>.<\/p>\n<p><span style=\"font-weight: 400;\">You can <\/span><span style=\"font-weight: 400;\">connect Salesmsg with Woodpecker<\/span><span style=\"font-weight: 400;\"> via Zapier and run multichannel campaigns. If you&#8217;re already a Salesmsg user, you can add your Salesmsg contacts to Woodpecker, update them or send text messages to the interested prospects.<\/span><\/p>\n<p>Learn more about the integration from Anna, our Integration Manager:<\/p>\n<p><iframe loading=\"lazy\" title=\"How to integrate Woodpecker with Salesmsg and Calendly to get more leads\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/8BNwWZSDeSw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><span style=\"font-weight: 400;\">Conclusion<\/span><\/h2>\n<p><a href=\"https:\/\/techjury.net\/stats-about\/sms-marketing-statistics\/\"><span style=\"font-weight: 400;\">75 % of recipients<\/span><\/a><span style=\"font-weight: 400;\"> are open to receiving messages and have a positive impression of brands who send them texts.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In order to stay ahead of the curve, you can enhance your email campaigns with an SMS strategy. Implementing an effective text messaging plan will help you get started.<\/span><\/p>\n<p>\n<aside class=\"cta-block cta-block--a-version js-cta-block ab-no-10-cta-block ab-no-11-cta-block\">\n  <p class=\"cta-block__heading u-heading-preset-md-600\">Send multichannel campaigns with Woodpecker<\/p>\n  <div class=\"cta-block__form-container\">\n    <form class=\"js-cta-block-form\" action=\"https:\/\/woodpecker.co\/signup\/\" class=\"cta-block__button-only-form js-cta-block-no-input-form\">\n      \n\n\n\n\n\n\n\n\n<button class=\"c-button js-button c-button--color-main c-button--size-small u-focus-visible-outline\">\nStart free trial\n<\/button>    <\/form>\n    \n    <form class=\"c-input-button-form js-cta-block-form cta-block__form\" action=\"https:\/\/woodpecker.co\/signup\/\" method=\"POST\" novalidate>\n        \n  <div class=\"c-form-field js-form-field  c-input-button-form__form-field\">\n    \n    <label class=\"c-label c-form-field__label\" for=\"cta-block-form-email-309497981\">Work email<\/label>\n\n                    \n  <input class=\"c-input  js-input c-input-button-form__input\" placeholder=\"will@woodpecker.co\" name=\"email\" id=\"cta-block-form-email-309497981\" type=\"email\" \/>\n            \n    <span class=\"c-form-field__error js-error\">\n                                      Invalid email format\n        \n\n                <\/span>\n  <\/div>\n\n        <div class=\"c-input-button-form__button\">\n          \n\n\n\n\n\n\n\n\n<button class=\"cta-block__button c-button js-button c-button--color-main c-button--size-small u-focus-visible-outline\">\n                Start free trial\n        \n\n<\/button>        <\/div>\n\n            <\/form>\n  <\/div>\n<\/aside><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Since 60% of consumers access emails via a mobile device, email and SMS can be a useful combination for companies who want to adjust their communication strategy to an ever increasing mobile audience.\u00a0<\/p>\n<p>More channels for touch points with your audience means booking more meetings, closing more deals and building a meaningful relationship quicker.<\/p>\n","protected":false},"author":17,"featured_media":12995,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.11 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Combine Email and SMS for Outstanding Results<\/title>\n<meta name=\"description\" content=\"75% of consumers are open to getting messages from brands.\u00a0See how to combine SMS with email to make your outreach more effective.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/woodpecker.co\/blog\/email-sms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Combine Email and SMS for Outstanding Results\" \/>\n<meta property=\"og:description\" content=\"75% of consumers are open to getting messages from brands.\u00a0See how to combine SMS with email to make your outreach more effective.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/woodpecker.co\/blog\/email-sms\/\" \/>\n<meta property=\"og:site_name\" content=\"Woodpecker Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/business.facebook.com\/woodpeckerapp\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-09T08:29:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-07T07:15:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/woodpecker.co\/blog\/app\/uploads\/2021\/09\/Email-and-SMS-How-to-combine-these-two-channels-for-outstanding-results.png\" \/>\n\t<meta property=\"og:image:width\" content=\"650\" \/>\n\t<meta property=\"og:image:height\" content=\"391\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Margaret Sikora\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@woodpeckerapp\" \/>\n<meta name=\"twitter:site\" content=\"@woodpeckerapp\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/woodpecker.co\/blog\/email-sms\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/woodpecker.co\/blog\/email-sms\/\"},\"author\":{\"name\":\"Margaret Sikora\",\"@id\":\"https:\/\/woodpecker.co\/blog\/#\/schema\/person\/dbd5fae1eeb41a0caf2e2c7bda48059f\"},\"headline\":\"Email and SMS: How to Combine These Two Channels for Outstanding Results?\",\"datePublished\":\"2021-09-09T08:29:10+00:00\",\"dateModified\":\"2025-07-07T07:15:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/woodpecker.co\/blog\/email-sms\/\"},\"wordCount\":1287,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/woodpecker.co\/blog\/#organization\"},\"articleSection\":[\"Sales &amp; growth\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/woodpecker.co\/blog\/email-sms\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/woodpecker.co\/blog\/email-sms\/\",\"url\":\"https:\/\/woodpecker.co\/blog\/email-sms\/\",\"name\":\"How to Combine Email and SMS for Outstanding Results\",\"isPartOf\":{\"@id\":\"https:\/\/woodpecker.co\/blog\/#website\"},\"datePublished\":\"2021-09-09T08:29:10+00:00\",\"dateModified\":\"2025-07-07T07:15:31+00:00\",\"description\":\"75% of consumers are open to getting messages from brands.\u00a0See how to combine SMS with email to make your outreach more effective.\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/woodpecker.co\/blog\/email-sms\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/woodpecker.co\/blog\/#website\",\"url\":\"https:\/\/woodpecker.co\/blog\/\",\"name\":\"Woodpecker Blog\",\"description\":\"Woodpecker Blog - 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